Comments on: An unmade bed — and no place to go

By: SpaceCadet51

SpaceCadet51 — Mon, 09 Nov 2009 01:05:22 +0000

There was a simple solution to your problem. A friend of mine was told that her room at the New York Hilton was overbooked (even though she had prepaid it) and she was offered another hotel. She then proceeded to open her suitase in the lobby and disrobe because if her room was not available as promised, she decided to sleep on the sofa in the lobby. Suddenly a suite was found for her. Amazing! Had you actually attempted to sleep in the lobby, the manager on duty would have gone to Housekeeping to get the supplies to make up your room him/herself. Sometimes one has to go overboard to get results — but most of the time, this actually works.

By: Linda

Linda — Fri, 06 Nov 2009 00:12:59 +0000

I have had the same experience twice, once in Durham, NC and the other at a hotel at Heathrow. At Heathrow they gave us a room with what I am now assuming, and hoping, in retrospect, was a freshly made up bed and no dirty dishes around left in the room; however, I did have to call them again to come up and clean the bathroom – all this at midnight after a long day’s travel. In Durham, I called the front desk and he offered to come up with clean linens and make the bed himself which I accepted. Howard Johnson, where you stayed, can now be assured that we will not be using their ‘hotels’!!!

By: Len Vavra

Len Vavra — Thu, 05 Nov 2009 16:29:49 +0000

I have not stayed in a Howard Johnsons for years just because of their poor service which has to at least be tolerated at corporate level.

By: Frank

Frank — Thu, 05 Nov 2009 15:33:48 +0000

Marge November 5, 2009 at 8:55 am
Eewww is right. I can’t imagine sleeping in a hotel bed that isn’t clean .
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At least YOU hope their clean. I once chatted with a flight attendant who does the same route weekly for the month. The same hotel in the same city on all her trips. Well, exhausted, she fell asleep one night and didnt wash her face. Her make-up smudged on the sheets. On the same trip the next NIGHT, she got the same room and………………….you guessed it. The bed was made with the same sheets. Make-up smudges still there.

By: ninas

ninas — Thu, 05 Nov 2009 15:19:20 +0000

Next time threaten to call the local tv station news if they don’t clean the room immediately. If they don’t, carry out and call the news station.
No one can afford that type of publicity.

By: James

James — Thu, 05 Nov 2009 14:23:33 +0000

Why did you stay?
I have taken them off my list of hotels.

By: Matthew in NYC

Matthew in NYC — Thu, 05 Nov 2009 14:19:18 +0000

Completely unacceptable. A friend of mine was night manager at a hotel some years ago, and the occasional housekeeping slip up would occur. At that hotel, my friend the night manager would make up the room himself. I would be asking to speak to the manager on duty and just ask him/her to clean the room. If I were the hotel manager that’s what I’d do, I would also have words with the staff member who was supposed to make up the room.

By: Marge

Marge — Thu, 05 Nov 2009 13:55:10 +0000

Eewww is right. I can’t imagine sleeping in a hotel bed that isn’t clean . “Housekeeping problems”? No, duh.