Comments on: Wyndham’s non-rewards, expiration without notification

By: fred brown

fred brown — Fri, 30 Sep 2011 23:15:00 +0000

I have found the Wyndham Rewards program to be lacking. Over the past several years I have lost points due to expiration without notification but worse, they refuse to give credit for four nights I spent at a participating Motel 8 in Harlingen, TX last December. I didn’t have the motel receipt but I did have the credit card bill which clearly showed Motel 8, Harlingen, TX, the amount and the transaction codes. Thus again, lost points.

I’m looking at giving up on motels altogether in favor of a small RV. I’m sick of reward programs and “India’n” run motels in general. I’ve watched the erosion of Motel 8 chain quality as more and more of their motels come under “India’n” management. I hate to stereotype but in “general” the cleanliness and continental breakfast standards lack when an India’n is at the helm.

By: Mistydawnleach

Mistydawnleach — Tue, 14 Jun 2011 01:07:00 +0000

I came home today to a Wyndham brochure that had our points enclosed. I went online and logged in to find that all of my points too, were gone. The brochure stated that i had a point balance of 49050 as of 5-02-11. Well today is 6-13-11 and i just got this TODAY! What was the point exactly?

By: Elle1144

Elle1144 — Fri, 06 May 2011 18:09:00 +0000

Today, I began my battles with Wyndham Rewards. I have had over 50,000 points expire without ANY notification whatsoever and am argueing that point mainly. This is very poor Customer Service as we all know. Was planning a family ‘road trip’ Summer 2012 with our 4 kids and am so furious about this! Wish me luck!

By: HUMA

HUMA — Tue, 03 May 2011 21:10:51 +0000

A charge of 115$ was made by minors on my wyndham rewards visa-they are run by Barclay Bank apparently. I complained to the vendor and the credit card customer service department. I was told that the charge would be removed if I provided proof of not having received item.Barclay Bank went back on their decision/word, after I provided the proof of not having the item. they started quoting me some bull about the time having expired for a dispute although there is nothing like this on their site nor were any letters sent to me, indicating that I had a certain time limit to dispute this case. the customer service reps are rude, misinformed and it takes almost 3o minutes to get connected to the right department after they ask you about your issue several times.
I am warning everyone not to sign up for WYNDHAM REWARDS since this is how this nightmare started. they promise you a free hotel night to sign up for the card. Once you sign up, you have to make additional purchases to qualify for the points and then when you try to redeem them, their system is always down, or you have to wait 20+ minutes to speak with a rep about your account. Not worth the time and frustration!

Best Regards,

By: Geoff Dodd

Geoff Dodd — Sat, 17 Jul 2010 20:40:45 +0000

I joined Wyndham rewards 2 years ago, I have never received any statement or info. from them, i find it impossible to log onto my account,I have no idea how many points i have as nobody in any Ramada hotel seems to know what to do to find them. I must have lost numerous points as i frequently stay in the Ramada and thought i was collecting them.

By: Beth

Beth — Mon, 18 Jan 2010 16:01:29 +0000

Wow, Dawn, that’s awful. And that’s another example of a hotel loyalty program “punishing” an obviously loyal customer by making you buy more stays to “earn back” what you had already paid for and earned previously.

After this happened, I received an e-mail from American Airlines reminding me of my last activity with them and reminding me of their expiration policy. Now that’s the kind of loyalty program with which I like to do business.

By: Dawn

Dawn — Mon, 18 Jan 2010 13:53:12 +0000

That’s nothing! I just found out that I lost 0ver 250,000 Hilton Honors points! I no longer travel for work and haven’t stayed with Hilton in the last 18 months because they didn’t have properties where I vacationed! Believe me, I looked and would love to have used my points to book stays!

The ONLY thing I’ve received from the HH program in the last 18 months is a new card with my status expiration listed as March 2010. NOTHING about points expiring. NOTHING!

So I called…. and their response was, to be kind, idiotic! No offer to restore all of my points in appreciation of my EXTREME loyalty. Rather, they insisted that I would have to have at least two “qualifying stays” in the next 6 months to get ANY of my points restored. In other words, they are holding my hard earned points hostage!

I’ll be traveling a great deal for work over the next year and am allowed to choose my lodging. I will be choosing Marriott as they have not expired my points and certainly seem to appreciate my business more than Hilton.

Thanks, Hilton DIS-Honors. And Good-bye!
Dawn

By: Elizabeth Smith

Elizabeth Smith — Wed, 13 Jan 2010 15:31:01 +0000

The issue here is not about policy, but about how a company communicates with their customers. Most hotel chains and airlines have expiration dates on their points or miles and most of them communicate this date, either in one’s online account or by electronic and/or written communication. The reason I didn’t know my expiration date for Wyndham Rewards is that they never communicated to me at all during the course of my membership. Hilton, on the other hand, as do others, do communicate and are more clear about the expiration dates.

By: Bodega

Bodega — Wed, 13 Jan 2010 04:53:08 +0000

FYI, HIlton has the same policy.

By: Elizabeth Smith

Elizabeth Smith — Tue, 12 Jan 2010 22:30:28 +0000

I agree, this particular program is very short-sighted and you are right, the market will take care of this eventually. And the last time I stayed at a Wyndham or a Wyndham Rewards property (such as Ramada, Days Inn, Super 8, Travelodge, etc.) was apparently 18 months ago or more, otherwise my account would still be active!