Comments on: What’s the secret to Ryanair’s success? Honesty — and a sense of humor

By: Georgia

Georgia — Fri, 12 Mar 2010 08:15:12 +0000

u pay cheap for only your seat, safety, wat u wan from ryanair isnt just want to arrive the destination with cheaper flight ticket. Dont expect more since u r paying less.

By: Tony

Tony — Thu, 14 May 2009 06:50:51 +0000

I find it difficult that anyone could say that Ryanair were honest. They have always tried to lure people in with so-called cheap flights and then charge for everything
they could get away with – we joke about paying to use the toilet.

They have used the fact that people are used to standard levels of servce and so dont expect to pay to check-in or for luggage as they are things you expect to do when your travelling.

Its time that the EU outlawed all of these outrages charges and force airlines to
provide a minimum level of service. If you then elect to not use a service then it
could reduce the fare. That would be the honest approach.

The airline industry has demonstrated on more than one occasion, that it will rip-off
passengers at any chance it has. They were all forced by legislation and threat of legal action to show fares inclusive of charges.

Perhaps you should have done some research before suggesting that Rynair has got where it is today by being honest. They are always in the press and appear on most consumer forums as well as on TV for their latest money making antics.

By: Tvl_Dreamer

Tvl_Dreamer — Mon, 23 Mar 2009 16:48:43 +0000

I am a Ryanair passenger with no complaints. I love that they don’t have a recline button on their seats. The flights are maybe 2-2.5 hours? If you have to recline, take the train. I don’t mind the extra fees because I don’t need the food, drinks, toilet. It’s a short flight and I come prepared.

Yes, there are times I wish they weren’t in some hole in the wall airport. Often in those times, I don’t fly them. Just as often, they are flying where I am going to or leaving from. Plus, they have late night flights.

By: Keith Young

Keith Young — Sat, 21 Mar 2009 07:46:11 +0000

I can’t believe that you have never heard first hand complaints about Ryanair. I’ll give you several. I’ve flown with them twice. First, they generally fly out of airports that are nowhere near the big city you want to go to (Hahn->Frankfurt, Stansted->London, Skavsta->Stockholm, etc). This means that you have to pay for a bus, train (if they have one), taxi, etc. to get from the out of the way airport to the city. This adds to your total travel time, robbing you from time in your destination, and sometimes time is money. Then there are the nickel and dime fees. On my flight from Frankfurt-Hahn to London-Stansted, I could not check in online because I was not an EU citizen. Then I got charged at the airport 5 Euros per person for not checking in online (which involved standing in one line to check in, where they give you a piece of paper to go stand in another line to pay the extra fee, and finally standing back in line in the original check in line). In addition, the plane is cramped, they must have the least amount of legroom in the business, and you have to pay for all drinks, yes water as well. They spend the flight trying to sell you food, drinks, lotto tickets, etc. So yes, you can sometimes get a significantly cheaper flight with Ryanair, and if you live in one of these hole in the wall towns that they fly to/from, great. However, if the price of another airline’s ticket comes anywhere near Ryanair, I’ll gladly pay more. Usually for me, if it is between two non-Ryanair flights, I’ll go with cheapest. Ryanair is the only airline that I don’t judge strictly by price, you have to take in the whole picture into consideration when flying with them. If you are really looking for first-hand complaints from Ryanair passengers, fill up your gas tank and drive to one of their out of the way airports and talk to anyone getting off the plane, I’m sure that you could find more than a few.