United hit with record $1.1M ground delay fine
The Department of Transportation fined United Airlines $1.1 million for 13 lengthy flight delays during one stormy day at Chicago O’Hare last year.
The DOT said that while United had a contingency plan for tarmac delays, it didn’t implement the plan on the day in question. DOT also said the Chicago-based airline’s plan was inadequate to account for weather emergencies where there are often many planes on the runway and few open gates.
Flyer Beware: Southwest bag fees coming next year?
Southwest may implement bag fees starting next year.
On the company’s earnings conference call yesterday, CEO Gary Kelly made some comments that some analysts and reporters took as a sign of things to come. Here’s the line from The Wall Street Journal today; you be the judge:
Mr. Kelly said that if fliers come to better understand and maybe even prefer “an a la carte approach…we’d be crazy not to provide our customers with what they want.” (Italics added for emphasis.)
Ryanair softening image, cuts fees and allows extra bag
At the other end of the spectrum, Ryanair, known for its myriad of fees, promised that it will cut its fees for extra baggage and printing boarding passes.
The measures aim to address some of the most frequent complaints against Europe’s largest airline, which was voted the worst of the 100 biggest brands serving the British market by readers of consumer magazine Which?
Ryanair will also let passengers bring a second small carry-on bag on board at no extra charge and correct minor booking errors within 24 hours, it said in a statement.