Delta moves Call Center back to the United States
Due to complaints from customers saying that Indian reservationists are hard to communicate with, Delta moves its call centers that were based there back to the United States.
Delta said it stopped routing calls to India-based call centres over the first three months of the year. Customers had complained they had trouble communicating with Indian agents.
“The customer acceptance of call centres in foreign countries is low,” Richard Anderson, Delta’s chief executive, said in a recorded message to employees, according to the newspaper. “Our customers are not shy about letting us have that feedback.”
Southwest CEO Gary Kelly cuts his base pay by ten percent
CEO Gary Kelly voluntarily cuts his base pay by ten percent citing first quarter results the airline said in a proxy statement.
Kelly’s base pay was increased to $465,000 last July after the company’s three-person committee decided to boost his salary citing his added duties as chairman of the board and president of the company.
Including bonus payments and other compensation, Kelly earned nearly USD$1.7 million last year, more than $378,000 than he made in 2007.
Qantas denies bankruptcy rumors
Qantas CEO Alan Joyce “flatly refuted claims that without Jetstar Qantas would be in danger of going bankrupt.”
“Qantas is in no danger of going bankrupt – that’s not where we are. What we’re doing is managing ourselves through this environment and making sure we’re healthy when we get through this.”
Starwood sues Hilton for theft of proprietary information
Starwood Hotels & Resorts has filed a lawsuit accusing Hilton Hotels Corp. and two former Starwood executives of corporate espionage in the development of Hilton’s new lifestyle brand.
Starwood said Ross Klein, global head of Hilton’s luxury and lifestyle brands, and Amar Lalvani, global head of luxury and lifestyle brand development, stole more than 100,000 electronic files before and after they joined Hilton. Starwood charges that Klein and Lalvani recruited other Starwood employees to help them.
Among the stolen materials, the lawsuit alleges, was confidential information about Starwood’s W brand, which Starwood said Hilton used in the development of its recently launched Denizen brand.
We are testing this new “What we’re reading” mini-news-roundup to supplement the normal commentary posts in Tripso. Please tell us what you think of this as a regular daily post. (Editor)
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Love the new “What we’re reading” piece you have up. It’s nice to get snapshots of travel news like this. Although I read as much as I can in the news, three of the four articles in this issue were new to me. Most interested in the Delta call center news I just learned about! Thanks
I agree with a previous comment that this capsule review is good. I appreciate the effort it takes.
Way to go Delta. I hope Microsoft, Palm, Dell and others are reading this. That’s right, I don’t like to explain things five times and then just hope the person undersood. People in India aren’t stupid, but it takes them a lot longer to understand very very basic things in English.
Love the new “What we’re reading” section. It’s nice to get multiple tidbits in one place.
“What we’re reading” section is a good idea. I love it.
Please keep this new section! It’s a great summary of news-worthy items. Thanks.