Casinos use social media sites to reach customers
With the popularity of Facebook and Twitter, casinos are using the sites to reach out to their customers and gauging what they could do better by the comments.
Resorts are setting up fan pages where executives can monitor customer suggestions about how to improve business. They also can collect guests’ kudos, offer immediate assistance to customers in distress — and cringe when unhappy patrons post critical remarks.
For their part, customers are discovering the Web sites offer an unprecedented voice, with comments and reviews not only reaching casino managers but wielding influence with an untold number of customers and potential customers.
This blogger could definitely vouch for this, as I attended Caesars Palace’s Trick or Tweet weekend activities based on the casino’s tweets.
Airbus A380’s bar, flatbeds, showers irk engineers
The A380 is considered one of the most luxurious ways to travel as airlines have equipped them with showers, lounge bar, and on-demand video. However, having all this equipment on board is a headache for engineers.
Letting airlines take travel comfort to the next level with showers, enclosed suites or bar lounges has made the A380 a hit on routes in Asia where the super-jumbo operates. For Airbus, the gizmos have spawned engineering woes that haunt a program reeling from cost overruns, sluggish demand and order deferrals.
“They customized the plane to death, and that’s preventing them from reaching the production levels they’d talked about,” said Rupinder Vig, an analyst at Morgan Stanley in London. “The other issue is that customers clearly don’t want the plane now as much as they wanted it a year or two ago.”
Delta pilots’ union assails NTSB handling of incident
Delta’s pilots union chairman says that the National Transportation Safety Board was “irresponsible” in its handling of the Northwest incident.
“The NTSB’s recent actions and rush to judgment as it relates to the investigation into Flight 188 is both irresponsible and in conflict with its own mission statement,” Lee Moak, chairman of the executive committee of the Delta pilots unit, said in a letter to members posted on the union’s website.
Earlier this week, US regulators revoked the licenses of the two Northwest pilots, who said they lost their bearings during an October 21 flight while discussing company policy and using their laptops.
(Photo: Telstar Logistics/Flickr Creative Commons)
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That Delta union flack is full of it. The voluntary disclosure programs are meant for pilots to self-report safety violations where they otherwise would have gone unnoticed and unreported. In return for the voluntary disclosure, the report is anonymous.
In the case of this shameful incident, the violation most certainly was not unnoticed and unreported. If the pilots had refused to cooperate, the outcome would have been the same: license revocation.
I think there are times that unions, whether they represent pilots or, professional athletes, should just be quiet rather than try to defend the indefensible.
I agree with SirWired and Joel W. –the union should shut up and stay out of an indefensible situation.
The pilots blew past their destination airport by 150 miles–before a flight attendant alerted them to their screw up. If the flight attendant had not been paying attention, when would the idiots in the cockpit have noticed?
I do not care what they were discussing–whether it was some company policy as they said or what the best adult site is–they were in dereliction of duty. Their first and foremost duty is the safe operation of the airplane and getting it to the destination–everything else is secondary.
The pilots do not deserve to have their pilot licenses reinstated.
NTSB doesn’t license pilots. The FAA does that, so statements to NTSB would have had no bearing on the liensing issue. It sounds to me like the union is P.O.’d that NTSB made the statements public, which they have a right to do. I also doubt if the statements to the NTSB were voluntary. The flight crew was probably required to answer the NTSB questions.