US Airways continues its relentless climb in DOT’s quality ratings

by Charlie Leocha on April 29, 2010


The airline that only three years ago was considered by many to be a basket case has continued its climb in DOT’s quality ratings. From being rated last only three years ago, US Airways has climbed to #2 among legacy carriers and #5 among America’s top 10 airlines.

Its been a long time since I flew on US Airways. Once, I maintained elite status on the airline because of frequent flights between Boston and Charleston, SC. Since those days, my USAir flying stopped. In fact, until this month, I had not flown on USAir since its takeover by America West. Recently, I have begun taking their shuttle between Boston and DC and just flew back and forth between DC and Phoenix.

The change in the airline since the old days is palpable. The planes are newer, cleaner and well maintained. And my recent flights have been on-time. It turns out that my experience wasn’t a fluke. DOT’s quality numbers bear out this airline’s return to respectability.

What are your experiences? Is this airline many have loved to hate really making a move in the real world of travelers?

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  • Jeff L

    USAir has made some notable strides in service, especially out of PHL (my base airport). They still have a ways to go, mind you, but I’ve noticed definite improvements in getting baggage to the belt faster, some improvement in gate personnel (some do still think you are an evil necessity) and on time departures..

  • Amy

    If you haven’t flown US Airways since the takeover by America West you’re truly missing out on a great experience…l used to fly America west from Ontario California to Phoenix on a monthly basis and l promise you US Airways got lucky when they inherited the ground personel in Ontario-they are the best group of customer service agents in the industry-Hands Down! They are a well oiled workforce that truely enjoy their jobs. Always smiling, helpful, knowledgable and genuinly caring…even on a delay they have the best attitude. Keep up the good work. You guys are awesome.

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