I just took a vacation and used some of my miles. I will not disclose the destinations as US Airways Coporate monitors these types of sites.

US Airways does NOT honor it’s basic committments to it’s customers. They display all of the “Benefits” of the Dividend Miles program yet almost NEVER delivers them.

While it may be no big deal to some, US touts “Complimentary pre-departure beverage serivce” which over the course of the year has happened less than 40% of the time.

Let’s move on to having Flight Attendents telling customers to e-mail the VP of InFlight if they’re unhappy. This is a new regular occurrence.

Let’s now move to COO Robert Isom’s public comments regarding schedule padding to improve on time numbers?

Could it be that all of those great statsare the result of “Managing The Numbers” and not the airline?

Of all the stuff DOT measures, consumer complaints is the only stat that is compiled from comments made by customers.

Doesn’t the fact that the one category that US can’t manipulate is the one they fail at surprise anyone else???

If this is Customer Service I don’t need it. I’ve been treated better by my ex-wife