Comments on: Upsell tactics — legitimate or bait-and-switch?

By: Bill Wolfe

Bill Wolfe — Tue, 21 Apr 2009 20:08:09 +0000

I’m premier with United and I certainly stick with United because of their policy of stopping people from moving up. I’ve been on flights and enjoyed the perks of an empty middle seat when standard coach was packed. I’d feel cheated if middle-seaters from the back could just move up for 4 more inches of legroom leaving someone in the back with an empty seat that may rarely fly.

As far as Frontier is concerned I think they are doing a great job with their model. It’s very clear and you get what you pay for. If you’re going from Portland to Denver and aren’t checking a bag and are willing to get your seat assignment at the last minute, then the super cheap fare is for.

By: A Rant on Upselling « Justin Nachod’s Blog

A Rant on Upselling « Justin Nachod’s Blog — Tue, 21 Apr 2009 15:04:57 +0000

[...] Tripso travel blog reports on clever upselling techniques employed by United Airlines, where flight attendants use portable credit card machines to let people upgrade their original [...]

By: Don J

Don J — Mon, 20 Apr 2009 23:30:06 +0000

Most of the up-sells are fine by me. I can pick and choose depeniding on length of light and my state of fatigue, etc.

What is NOT alright, is holding back the cost of things that are not optional such as baggage charges, taxes and fees and the complete and final basic roundtrip fare. That needs to be out front and the ONLY price permitted in advertising and on the official website.

The term “lowest” fare should be allowed, by regulation, only if the fare is, in fact, the lowest the airline is officially aware of. If they sell seats on a flight to a bucket shop, the “lowest” label must come off their official site as the airline has surrendered on the price front.
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By: Frank

Frank — Mon, 20 Apr 2009 22:06:58 +0000

Remember the old days when an empty seat was fair game once the aircraft doors were closed? Those days are fading as passengers who choose to move can now be easily charged extra.
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NOT on my flights, once the door closed and there were seats in first class, there was no way of knowing who was first on the (FF) list and so on. That can of worms stayed closed as far as I was concerned. Freq flyers know better, once on that list, they use the flight attendant to check the status of empty seats up front before push back.

By: Mr Bad Example

Mr Bad Example — Mon, 20 Apr 2009 21:17:48 +0000

The next time an airline shows that it understands its customer will be the first.

By: Jack Greene

Jack Greene — Mon, 20 Apr 2009 21:00:38 +0000

Rather than pay anymore than necessary for a ticket, I prefer to have a choice and have no problem with upselling. For some routes I’d rather pay for a larger seat; for others it might not be necessary. But I like to have a choice.

By: Bill

Bill — Mon, 20 Apr 2009 18:16:31 +0000

The only problem with it is that I wasn’t able to buy “economy plus” when I first got my ticket. It is a lot easier to turn in one receipt for a plane ticket rather than a plane ticket receipt and then an upgrade which is another third of the ticket.