Comments on: “This situation is just an intolerable insult”

By: Nobody

Nobody — Fri, 23 Oct 2009 17:21:21 +0000

Sound like the counter story to, “What a great idea! Stow carry-ons and thank a soldier” from “Getting lost in France” (Consumer Traveler/Oct. 22, 2009)

By: kenish

kenish — Fri, 23 Oct 2009 05:16:55 +0000

I fly AA often and notice they support service people in many ways. Use of Admiral’s Club if they show travel papers, letting them sit in F if there’s room, and acknowledging them for their service on the taxi-in announcements. I haven’t noticed similar support on other carriers.

By: Joel Wechsler

Joel Wechsler — Wed, 21 Oct 2009 18:13:28 +0000

I’m glad this worked out for Ms. Southworth but she shouldn’t have had to call on you for help. I sure would like to know how United explains why the ticket was shown as used.

By: Dianna Pfaff

Dianna Pfaff — Wed, 21 Oct 2009 08:55:15 +0000

That is horrible. i sure hope they make it right. Good luck to you!

By: Vacationagent

Vacationagent — Tue, 20 Oct 2009 21:18:21 +0000

Was there an explanation as to why UA showed the ticket used? Did they refund as a good will gesture because her husband was in Iraq and they had a new baby?

By: Chris

Chris — Tue, 20 Oct 2009 16:57:13 +0000

Sometimes I think the airlines (as well as many others) assume that sooner or later people will give up and accept the loss when they get nowhere with a dispute.