Should airlines create a new “Family Class” section?

by Peggy Shinn on April 18, 2010

Editor’s note: We have been getting lots of comments about how children and non-caring parents affect the flight experience. A recently posted by Kaleel Sakakeeny asks many of the same questions raised by our writers this last week. Here is a post, somewhat tongue in cheek from Peggy Shinn published about a year ago on our site.

When my daughter Samantha was 18 months old, we made the mistake of flying from Albany, New York, to Las Vegas — nonstop. It was like traveling with a chimpanzee. Contained in a metal tube for six hours with no understanding of her personal space, or anyone else’s, she wanted to run up and down the aisle and screamed when we tried to distract her with all the toys we had lugged on board.

When we did walk up and down the aisle with her, she grabbed the other passengers’ drinks off their tray tables before we knew what was happening. She giggled and shrieked and tried to climb into other peoples’ rows. And at one point, she escaped my grasp and beat on the cockpit door. It was only six months after 9/11, and I expected a couple of F-14s to force us down in Wichita. And then I expected Congress to pass a bill forbidding children under the age of 5 who are mobile to fly on commercial aircraft.

When we did land (in Las Vegas), I swore we would never get on an airplane again until Samantha was 18, even if it meant driving home (or buying a home in Vegas and living there for the next 16-½ years).

We did fly home — on a red-eye, so she slept. And since then (Samantha is now 8), we have traveled without offending fellow passengers (we hope).

But sitting in Dulles International Airport at 5:30 a.m. on Sunday morning, trying to doze after a less-than-restful red-eye, I was reminded again that young kids do not get the whole air travel thing. They don’t want to sit still, they don’t want to wait, they don’t want to be pulled from their warm beds at 4 a.m. to make a pre-dawn flight. On Dulles’ concourse C, one little girl screamed so loudly—from 5:30 a.m. until 7 a.m. when she boarded a flight with her parents (or were they her kidnappers? Hard to tell)—that I was just about to start screaming too.

In a time where airlines are cutting back on everything from legroom to free toilets, I offer a modest proposal: Family class.

Not all flights would have Family class, just ones with the special retrofitted airplanes. On these planes, the rear third would be a wide-open bouncy-castle-type space. No seats, no seat belts, no luggage racks. Nothing but four walls, a floor and a ceiling full of soft, poofy air. Turbulence? All the more fun as it helps kids bounce higher. Take off and landing? Who needs seat belts when you’re surrounded by soft walls.

Between flights, this cabin would be misted with Purell®.

Flight attendants would be teenagers and/or former preschool teachers, and they’d wear whistles. And as for an in-flight movie, you bet. Nemo and Madagascar would show on a big screen TV that would slide down from the ceiling. Kids would just lie down on the soft floor with their blankies, stored back by the bathrooms during bouncy time.

On the ground, every concourse would have a soundproof family room manned by more teenagers. And flights with Family class would never depart earlier than 9 a.m.

The middle third of the plane would be a first-class-like cabin for parents. Amenities would include free drinks, noise-cancelling headphones, or better yet, those industrial-strength ear protectors worn by the ground crew. Seats would recline fully and have footrests. Flight attendants would be trained in massage.

So OK, yes, the cost would be prohibitive—to both retrofit the airplanes and for the tickets. But some parents would definitely pay. And then they would ask the pilot to fly around the world twice while they slept.

As for the rest of us, we can always buy those industrial-strength ear protectors. The gift shops should sell them next to the travel blankets and neck pillows.

Print Friendly

  • Robin

    How about just kicking parents off planes who choose to ignore their screaming brats? On a recent SWA flight, I had a MOOmy ask me to get up so she could change her toddler on the row. I refused and got the “baby hater” look. I don’t want to sit on the spot you just put your baby’s butt, idiot woman.

  • jeff filipov

    in most cases, Robin, when a child is between a few months old and like 2.5yrs, they are unpredictable. Even the best parents have had troubles. I am sure you were a problem now and then and yes, I am sure I was too. The thing is, like many of my generation, I never was on a plane until I was 20 but today families fly a lot more than ever.

    Some kids get excited, some kids are upset, some are bad kids and yes some have bad parents, but kids have a problem being cooped up in one spot for a long time. that is a fact that we all can thankfully ignore until we are on a plane because it is one of the only places left other than in some crowded refugee camp somewhere in a war zone where otherwise civilized people are forced to be with hundreds of others for long periods of times.

    Again: children cannot handle it no matter how the parent acts or has acted in the past. I suggested earlier that we have family planes or family sections. As a parent I would pay extra for this service when I take those 8hr long overseas flights with my toddlers (they are pretty good by the way). I don’t know how it would work yet–I don’t work for an airline–but I know something has to be done.

    Now, some might say, “well then don’t fly” but then I ask them this: Can YOU NOT fly to see YOUR family? If you can refrain from seeing those close to you for 4 years (problems with children on planes are usually aged 1-4) then we should make that bet and I will do the same.

  • TEM

    We fly with three young children. That means five seats that we pay full price for. We do the best we can but they are children. Loosen up and remember we have just as much right to be on the plane as you do and we have paid four times as much. So actually, we wonder why we have to pay so much to fly with angry people like you.

  • Frank

    Robin April 18, 2010 at 12:31 pm
    How about just kicking parents off planes who choose to ignore their screaming brats? On a recent SWA flight, I had a MOOmy ask me to get up so she could change her toddler on the row. I refused and got the “baby hater” look. I don’t want to sit on the spot you just put your baby’s butt, idiot woman.
    =================================================

    GOOD FOR YOU. Robin. I walked down the aisle once and noticed a woman CHANGING HER BABY’S DIAPER on the “TRAYTABLE”. I stopped and said, “that traytable is where passengers EAT, now, would YOU eat off that table.” Same for passengers who put their FEET on the table. And, you wonder why some of those tables SLANT SO BAD.

    DECORUM, PEOPLE.

  • Joe

    To TEM,
    Just because you pay for seats does not give your children the right to intrude on other peoples’ rights. If adults acted the way some of these children act on planes, uncontrolled by parents, they would be kicked off the plane and possibly be arrested.
    To Jeff
    Yes you don’t have to fly to see your family. They can fly to see you or wait until the children are old enough to behave.

    I’ve had a number of unpleasant experiences with children flying, mostly due to clueless parents including having a child stick his leg through the seats in front of me and play “try to kick the laptop game” and another watching Barney on a portable DVD player with the the sound turned up.

    BTW, I do have a child ( who is now 19) and I did not begin flying with her until I knew she could behave properly and handle it.

  • Arizona Road Warrior

    @ Robin – ” On a recent SWA flight, I had a MOOmy ask me to get up so she could change her toddler on the row. I refused and got the “baby hater” look”
    - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – -
    I would have said “Is the changing table in the lavatory\bathroom broken?” or “Is the lavatory\bathroom not available?” or “Can I use your baby outfit to wipe my butt with it when I go to the lavatory\bathroom?”

    @ Frank – “DECORUM, PEOPLE.”
    - – - – - – - – - – - – - – - – - – - – - – - – - – - – - –
    You are right. It surprises me what some people will do on an airline.

  • Paulette Baker

    @Joe: Thanks for responding to TEM so that I didn’t have to. I don’t care how many seats TEM paid for, that doesn’t give his/her kids the right to misbehave. BTW: I, too, and a parent.

  • Syd

    I have flown with all three of my children since they were babies. For the most part all has gone well. The worst situations are when the airline has not given us seats together, sometimes rows away from one another, and we had to beg other passengers to change seats. Why couples flying together choose not to sit next to eachother (do they expect the middle seat to remain magically open on full flights?) then get angry when a 6 yr old with a history of motion sickenss is seated between them is beyond me. Also business travelers that put all their items (oversized rollaboards, briefcase, coat) in the overhead leaving no room for the rest of us really tic me off. We usually travel with one rollabord with immediate necessities to cover all 5 of us in case of luggage delays, and have had a difficult time getting space when itmes that should be under the seat area are clogging the overheads.

  • laura townsend elion

    All children misbehave ocassionally. I once saw a young mother apologize for her upset child (who was kickign the seatback) in a more novel way. After saying “I’m sorry” several times, she bought drinks for the row in front of her.

    Not all situations are alike, and I think some sympathy is in order when parents are genuinely trying to deal with their children (even if they are not successful), as opposed to those who chose to ignore the bad behavious.

    And yes, decorum is very much in order. Also, I breast-fed three children (not at the same time!), and while I support the practice, I think those doing so on airplanes should be discreet.

  • summerbl4ck

    Ha! Funny take on the parents/kids flying issue! Too bad those who seem to have no empathy for their fellow travelers apparently don’t have a sense of humor either.

  • Arizona Road Warrior

    @ Syd – The worst situations are when the airline has not given us seats together, sometimes rows away from one another, and we had to beg other passengers to change seats.”
    - – - – - – - – - – - – - – - – - – - – - – - – - – -
    Why book a reservation where the whole family isn’t sitting ‘together.”? How about booking a flight where you can get the seats that you required? I don’t understand parents who will accept reservations without the required seating but want to infringe on other passengers to give up their seats, usually a better seat like an aisle or window for a middle seat. If the flight is only a hour, it is not a problem to sit in a middle seat but not on longer flights it can be torture.

    Back in 2005, my wife and I were flying back from LHR on Virgin Atlantic. Our flight was delayed by three hours and a hour of the delay was related to a family that wanted to sit together. I lost some respect for Virgin Atlantic that day when one the FAs came on the PA and said something like “we can’t depart from the gate because some silly passengers don’t want to change their seats to accomodate a family that want to sit together”. I don’t blame the passengers that didn’t want to move to inferior seats…it is a 10-hr flight…again, it will be a different story if the flight was only an hour. We missed our connecting flight at LAX back to PHX by 30 minutes which resulted with us waiting four hours for the next available flight.

  • Arizona Road Warrior

    As a father of a 3-YO who took his first flight at 3 months and having flown over 18 flights (including flights to Europe and Asia) so far, the key for successful traveling with an infant\toddler\young child is preparation which includes scheduling flights during your child nap times or sleep time, bringing toys, prepping your child on good behavior, etc. It is a lot of work to have a successful flight with an infant\toddler\young child. We have been lucky with our son so far but even if a parent does all of this prep work and etc., it doesn’t guarantee successful air travel with an infant\toddler\young child (sometimes, a young child will have an off day) but it greatly increases the odds.

    IMHO, it seems to me that OP didn’t plan her trip to Las Vegas well…she should have book both flights during nap times and/or bed times. One thing that we have done so far is to book flights around my son’s nap times and he slept for most of the time for these flights. For flights to Europe or Asia, we will book flights that depart around 6:00 PM to 8:00 PM so that it is close to his bed time.

    However, my son loves to fly. We had a flight last night that was delayed by nearly two hours. The airport had no jetway…the checked luggage as well as the gate-checked luggage had to be off-loaded before we could deplane. My son walked up to my seat and said “this is the greatest flight that I have been on” and went on to tell me what he saw out of his window during the flight. Most of the passengers were frustrated by the GAs at the PHX airport over the delay, were tired, etc., I overheard three to four other passengers saying ‘that little boy sure has a positive attitude’.

    Before the flight, I told my son that I won’t be sitting with him in the same row or the row before or after his row three to four times in the week before our flight; therefore, he had no issue with it.

    I fly over 100 flights a year for business for more than 10 years now. Based upon my experiences, the parents are usually the problem. First, they don’t prep the child for the flight in advance (e.g. “Daddy has to work so it will be you and me that are flying to see Nana”). Second, they don’t prep for the flight (e.g. bringing toys, food, diapers, etc.). Third, they will travel when the child is ill. Fourth, they don’t discipline the child when they misbehaved. Fifth, lack of common sense…I know a couple that took their 4-YO daughter on a 10-hr flight which was her first flight and she was miserable…in my opinion, they should have took a cheap one-hour flight to get her familiar with airline travel.

    To be fair, how about annoying adults? There have been only a few times over the past ten years that a baby\toddler\young child was an ‘issue’ on my flights and it was generally the fault of the parent(s). In regards to an ‘obnoxious’ adult passenger in First Class (since I am usually sitting in FC), the number is over 100. To me, there is no difference between an unruly toddler and an obnoxious adult except that the adult should know better.

    A drunken passenger is just as annoying as a screaming child as well as passengers who shout into their cell phones, passengers who want to talk to you when you don’t, passengers who can’t talk without using the F-word and/or other curse words, passengers watching porn on their laptops, passengers who want to ‘steal’ your seat since it is better, passengers who don’t bathe, etc. On one flight from PHX to SEA, the passenger next to me in FC tried to convince me to join Amway which I found to be just as annoying as an unruly toddler after I told him politely several times that I have work to do on my laptop and I am not interested.

    I don’t think that a ‘Family Section’ will work. What if the ‘Family Section’ is full but there are seats in the non-Family Section available? How about when an uncontrolled child leaves the ‘Family Section’?

    How about parents doing their jobs!?! I understand and I don’t have an issue when a parent or parents is\are at least trying to handle the situation…but that has not been the cases that I have seen on my flights.

  • Scott

    @TEM

    I know the education system is lacking these days, but the math just doesn’t add up.

    You have paid the SAME AMOUNT as everyone else, not four times as much. You are simply taking up four times as many seats! And yes, you should have to pay for that. (And actually, if you and your spouse are flying with three kids, then you really mean FIVE times, but again…..the education system….)

  • Syd

    @ Arizona Road Warrior

    I don’t know any parent traveling with kids that plans to be seated away from them. You mean to tell me that the airline has never changed your seat after you made the reservations?
    All of our trips are carefully planned, following all the “rules” of travel with kids, but sometimes you are put in difficult situations that are not of your own doing. We’ve had months-old reservations/seat assignments changed by the airlines due to schedule changes or equipment change. When we talked to customer service they put us off on the gate agent, who then says the flight attendant will “assist” us. I feel if the airline caused a child under 10 to be seated away from the parent then they should get the same services an unaccompanied minor would get.

  • ton

    The reality is that a lot of people are stuffed into a metal tube, to close for comfort and a lot of stress. So the problem is a mix, i have seen parents try and bribe their (kids bad idea they learn way to fast ) or pretend to be sleeping.

    I have no problem with kids being kids, the writers example is not the worst, a happy but active child is not that bad. It is the ones with the little monster attitude, used to getting their way, i once saw a boy kick his mother because he did not get his candy.

    as far as the family section goes, how about we convert the baggage hold (we cant pay to take luggage anyway:) mixing the air with a strong sedative might work (but would be illegal )

  • Arizona Road Warrior

    @ Syd – “I don’t know any parent traveling with kids that plans to be seated away from them. You mean to tell me that the airline has never changed your seat after you made the reservations?”
    - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – -
    One time on a flight from LAS to PHX when my son was a lap child when US Airways move my wife and son to the exit row since we are elite FFs but no one from US Airways noticed that my son (22 months at the time) was a lap child on the PNR. I asked for our original seats back and they said that these seats were given away and I said I don’t care and we were given back our original seats.

    @ Syd – “We’ve had months-old reservations/seat assignments changed by the airlines due to schedule changes or equipment change. When we talked to customer service they put us off on the gate agent, who then says the flight attendant will “assist” us.”
    - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – - – -
    If I was you, I will tell the airline that I want a full refund due to the schedule change or equipment change unless they give you seat assignments that I required.

Previous post:

Next post: