Preparing for a travel day from hell

by Karen Fawcett on December 22, 2008

As I sit overlooking Hong Kong’s landscape, there’s a nagging feeling radiating through my consciousness that tomorrow is not going to be calm. I know that in preparation for the journey I will need some serious therapeutic relaxation.

I am faced with 24 hours of sitting on three planes, waiting in airport lounges, clearing customs and hopefully arriving at my chosen destination as scheduled, in order to celebrate the holidays with my family. Rather than taking time to look at a last few Hindu and Buddhist temples, I’m praying to the airline and the weather gods.

Watching the boats and ferries navigate Victoria Harbor, the waterway that separates Hong Kong Island and Kowloon, is always magical. Lights twinkle and entice tourists and residents to venture out and explore Hong Kong, one of the world’s greatest playgrounds. It seems so peaceful. But, I know tomorrow will be a stress test.

One of my ways that I pamper myself in preparation for a long day of travel, it to make time for a massage and spa treatment.

As much as I’d like to eat a spectacular dinner, this is the time to pass on a large repast. After a morning spent running from one place to another at a full gallop, in the afternoon, I indulged in being pummeled and pampered at the Four Seasons Hotel spa.

For less than $100, I lived the life of a decadent sybarite. The spa session included a massage, a light lunch at the hotel’s pool and the use of the spa’s facilities. What a fabulous set-up. During my four-hour sojourn, I also treated myself to time in the sauna, the steam room and the Jacuzzi.

After that workout, spending a couple of hours in the vitality lounge where I was lulled into a stress-less sleep was imperative. As if that weren’t enough, each guest is given a spa robe and all of amenities one could want and need. Plus tea and a selection of ‘calming’ drinks and water are yours for the taking.

Each chaise in the relaxation room has its own mini-television screen and earphones, plenty of reading material, extra towels and a fuzzy cotton blanket that would make anyone feel as if they’re in a private cocoon.

Even though showers are mandatory before using the shared facilities, the “after” shower with its “rain sky” shower head is enough to make anyone feel as if they’ve had a mini-escape from seeing and doing. Hopefully, it will minimize any upcoming travel stress.

Some people opt for a massage after arriving at their destination, especially if their hotel room isn’t ready. Some airports have shower/massage rooms for people who aren’t traveling first class. They’re not free, but are godsends if you have to go straight into a meeting or simply sightseeing.

When departing from home there is plenty of pressure just getting to the airport and insuring everything and everyone is in order. A trip to the gym and possibly a swim are perhaps all that can be managed. Long-haul flights are precisely that — long.

But before embarking on the return trip, rather than shopping, it’s probably more constructive to prepare mentally and physically for the trip home. If the hotel doesn’t have a spa, there will be one nearby that does. Or surf the Internet. Unless one is traveling from Siberia, there will undoubtedly be dozens of spas that are unearthed. Perhaps the spas won’t be as luxurious as the one at the Hong Kong Four Seasons Hotel, but after any massage and spa treatment travelers can’t help but be more relaxed for the long haul back home.

If you have other favorite travel relaxation suggestions to add, please do so. Who said flying around the world is easy?

Karen Fawcett is president of BonjourParis

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  • Frank

    How to survive a travel day from hell? Karen Fawcett says, “Think spa, massage and relaxation
    ===============================================

    THINK ALCOHOL.

    What a trip I just had. 4 hour sit on the runway. Deicing, then tug got stuck in ice. Fan blades froze and had to return to the gate. Warm engine. Zero degrees in ORD, its bitter cold….-12 wind chill.

    Home now. Having hot chocolate. Too early for a glass of wine. =)

  • http://www.bonjourparis.com Karen Fawcett

    Frank: hope you’re drinking some wine by now. Or you should have spiked your hot chocolate. A wee bit of something alcoholic wouldn’t have hurt.

  • Mike

    Do I have a story from Vancouver. I spent all day Sunday, during the worst storm in 40 years, hoping that I could fly to San Francisco. While United got all its flights out, I chose Air Canada. None of its flights went out.

    Their idea of customer service when a flight cancels is to hand you a slip of paper with a phone number so you can arrange a hotel at “the best possible rate” and you can then call to rebook from the comfort of your room. Mean time, all the flights are selling out before you can get through to the 800 number.

    I finally got a seat this afternoon, only to have that flight cancel after 2 hours of waiting around, being assured that the plane was going be towed from the domestic terminal to the US departures area any minute now.

    My partner dialed the 800 number over 100 times (while I was re-clearing customs and dealing with baggage), before it was not busy. I finally got a seat Christmas morning.

    I completely understand that conditions were very bad on Sunday. I understand that things happen. On the other hand, the weather improved significantly and I watched them plow truckload upon truckload of snow away from the ramp and runways. I do not accept that handing a slip of paper with an 800 number to someone with a full fare ticket is considered customer service.

    I don’t think any amount of spa treatment or alcohol would have helped.

  • http://www.bonjourparis.com Karen Fawcett

    I don’t think any amount of spa treatment or alcohol would have helped.

    ________________________________

    I have to agree. But let’s talk about customer service and airline personnel not being forthcoming with information.

    Perhaps they’re kept in the dark as well.
    Hope you have a Merry Christmas. You will have earned it.

  • Mike

    Karen, I suspect you are right. I don’t think the agent was lying when she said the plane would be towed over. I think someone in operations made the call to cancel my flight and use the aircraft for some other flight. What could the agent do? I actually saw her when the phone rang, and she hung up and stood with her back to the counter for a minute or two. I’m sure she was trying to summon up the strength to tell us the flight was being canceled.

    This has felt like a 2-day case of drawing the short straw, because if I had booked a United code share, I would have made it home. Delayed, certainly, but home in the end.

  • Frank

    Mike said What could the agent do? I actually saw her when the phone rang, and she hung up and stood with her back to the counter for a minute or two.
    ======================================================

    During my (acid) Trip, I had a unexpected Deadhead on another airline. It was an Express carrier with one flight attendant onboard. With lengthy delays on such a crapped aircraft, I witnessed this poor young lady endure uncalled for remarks and eventually have the Captain return to the gate due to being harrassed. She went into the lavatory and cried. I waited outside and spoke with her for a few moments, offering my compassion and experience.
    I’ve been flying a long time. I remember the time when most airlines offered hotel accomodations/phone/meal voucher EVEN DURING WEATHER. However, the consumer has spoken. They supported those LOW COST CARRIERS who did not and do not offer these amenities. What did the LEGACY CARRIERS do to “compete” with these carriers, they stopped these vouchers.
    The end result, EVERYONE SUFFERS. Those CHEAP FARES have ultimately come at the expense of many other reductions to “customer service.”

  • Mike

    Frank, you are right. I have tried to be loyal to an full service carrier instead of taking whatever is cheapest. I have been overruled by my fellow travelers and the result is that when things go wrong, it completely stinks.

  • http://www.bonjourparis.com Karen Fawcett

    You are both correct, I will be writing about my United Express flight from Kennedy to IAD that took five hours. The pilot was so embarrassed he apologized to those of us who left at 1 AM ,,,,, the flight was scheduled to leave at 9:30. The United personnel said I was just going to make the connection from Seoul if I ran to the gate and the plane was leaving on time. I arrived home just before 3 a.m.

  • Mike

    Just to follow up, I am still in Vancouver. Air Canada canceled all short haul flights today due to more snow. If I could have gotten a seat Tuesday, I would have made it home, but alas, everything was already booked and I could not stand the thought of another day on standby. I did have a seat for Christmas morning, but they have already posted an advisory to expect more cancellations.

    I threw in the towel and changed my flight to next Monday. The weather will be improving and operations should have a chance to get back to normal. I also took a chance and asked for a United operated flight, as United has gotten most of its San Fran flights in and out even during the bad weather.

    It’ll be my first Christmas with no family or friends. I went to the grocery in the snow and bought some nice food to prepare for myself.

  • http://www.bonjourparis.com Karen Fawcett

    Mike – I am so sorry. That really is the pits. Go to a bar that decorated to the nines and try to get into the holiday spirit. That doesn’t mean getting drunk.

    But you probably will meet some nice people.

    I’ll wager a lot of you will be discussing your aborted travel plans.

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