Comments on: Oops! Delta posts mileage promotion a little early http://www.consumertraveler.com/today/oops-delta-posts-mileage-promotion-a-little-early/ The last honest travel site Mon, 06 Sep 2010 02:07:06 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Elizabeth Smith http://www.consumertraveler.com/today/oops-delta-posts-mileage-promotion-a-little-early/comment-page-1/#comment-8736 Elizabeth Smith Wed, 10 Dec 2008 20:39:51 +0000 http://www.tripso.com/?p=6465#comment-8736 I promised I'd share the result of my inquiry to Delta. I got a rock, even though I KNOW I registered on Nov. 19: QUOTE: Thank you for the attachment you sent, I appreciate you taking time out to do this and I apologize for the delay in responding to your original request. In review of the SkyMiles account you listed, our records indicate that they were not registered before the promotion was eliminated. We regret any inconvenience this may have caused. Again, thank you for writing. We appreciate your selection of Delta and will always welcome the opportunity to be of service. Sincerely, name omitted Medallion Desk www.delta.com I promised I’d share the result of my inquiry to Delta. I got a rock, even though I KNOW I registered on Nov. 19:

QUOTE:
Thank you for the attachment you sent, I appreciate you taking time out
to do this and I apologize for the delay in responding to your original
request.

In review of the SkyMiles account you listed, our records indicate that they were not registered before the promotion was eliminated. We regret any inconvenience this may have caused.

Again, thank you for writing. We appreciate your selection of Delta and
will always welcome the opportunity to be of service.

Sincerely,

name omitted
Medallion Desk
http://www.delta.com

]]> By: mommafrica http://www.consumertraveler.com/today/oops-delta-posts-mileage-promotion-a-little-early/comment-page-1/#comment-8481 mommafrica Mon, 01 Dec 2008 20:37:16 +0000 http://www.tripso.com/?p=6465#comment-8481 This is absolutely crazy! This is a company that is known for giving out extremely big miles bonus' but at the same time having the most pitiful awards program. They rob u in 2 ways. 1) What is the problem w/ sending a confirmation! None if u don't plan to honor it anyway. Jeff/whoever he is from DL posts on FT. Why hasn't someone asked him why DL doesn't send confirmations. 2) DL is not going to allow u to use these miles to your advantage anyway. Remember, this is the same airline that awarded 20k miles for a hair consultation. What is the true difference here. How can 1mil people sign up for this but yet DL doesn't know about the 1st 999k people that signed on 11/19. Of course there are executives telling the lower ranks to say they know nothing of this/lose your job. Or I can tell you that you have enrolled but I can't send a confirmation. I signed up on 11/19 as well and was told by an Indian CSR that it "appears" that I have registered,will be awarded my miles but he could not send me a confirmation. Mind you, he was the 3rd Indian CSR I spoke to in a span of 15min and this doesn't include the wait time. GO DELTA! This is absolutely crazy! This is a company that is known for giving out extremely big miles bonus’ but at the same time having the most pitiful awards program. They rob u in 2 ways. 1) What is the problem w/ sending a confirmation! None if u don’t plan to honor it anyway. Jeff/whoever he is from DL posts on FT. Why hasn’t someone asked him why DL doesn’t send confirmations. 2) DL is not going to allow u to use these miles to your advantage anyway.
Remember, this is the same airline that awarded 20k miles for a hair consultation. What is the true difference here. How can 1mil people sign up for this but yet DL doesn’t know about the 1st 999k people that signed on 11/19. Of course there are executives telling the lower ranks to say they know nothing of this/lose your job. Or I can tell you that you have enrolled but I can’t send a confirmation.
I signed up on 11/19 as well and was told by an Indian CSR that it “appears” that I have registered,will be awarded my miles but he could not send me a confirmation. Mind you, he was the 3rd Indian CSR I spoke to in a span of 15min and this doesn’t include the wait time. GO DELTA!

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