Nightmare on Craig’s List

by Judie Fein on February 2, 2010


I love Craig’s List. I really do. It has transformed the way we advertise, buy, sell and think about transactions. It’s beautiful. It’s free. I have used it so many times that I refer to the founder as Craigie. But, like the little girl with the curl, when the list is good, it is very very good, and when it is bad…well, you know.

My Craigie episode started a few months ago when my husband and I decided we desperately needed a vacation. Truth be told, I am not sure we’ve ever taken a vacation. As travel journalists and photographers, we’re always writing, shooting, taking notes and stumbling over stories, even when we don’t mean to.

But this time it was different. We were burned out from having our eyeballs glued to our computers l5 hours a day, meeting deadlines, emailing, researching. We looked at each other, and, in that silent way we sometimes communicate when we are not yakking or yukking, we knew we had to stop. For a full month.

I went to Craigie, of course, and typed in the name of a beach community in California.

There it was: the little bungalow that was waiting for us, half a block from the ocean.

It was, according to the owner, small, clean, with a spacious backyard where we could hang, escape the winter, and drink margaritas. For me, it was a done deal.

It took several weeks to get a contract. Turns out the dude who advertised with Craigie wasn’t the owner, but the renter, and this was a sublease. Fine. Also, he was doing some mysterious work or traveling in Asia and was hard to contact. Okay. His friend was handling the rental. Fine. When you have the prospect of being half a block from the ocean, you’re willing to put up with a lot. At least I am.

I asked the renter several questions by email. Was the kitchen fully equipped? He said it had everything I would need. Could he reassure me there wasn’t dog hair or dog dander around, as I am allergic to that and feathers. No dog, he said, and, as for feathers, the pillows and duvet were stuffed with plumage, but I happily offered to schlep along my own. Signature on contract, end of story. Hardly.

The dream bungalow was a nightmare. It was abnormally cold in coastal California, but there was no heat. Wait, let me correct that. There was a 6-inch portable heater. But if you turned it on to “high,” it blew out the circuit. My husband had to crawl through a closet (more about that later), through the renter’s clothes, girlie magazines and used underwear, until his digits located wires that were hanging from the wall. He got a shock and a reset of the circuit breakers at the same time. If you turned the heater on “low,” and then, let’s say, had the audacity to plug in a hairdryer, it was back to crawling through the closet to find the wires.

Now let’s get to that closet. There was only one in the bungalow. It was deep, narrow, and full of the renter’s clothes. Way in the back, if we pushed back the shirts, jackets and surf clothes, there were several drawers full of his clothes. That’s it. For us, the subleasers, there was one hanging plastic shoe-holder. For a month.

We walked outside to the backyard where we could sip margaritas in the moonlight. Sure, if we were standing up. There wasn’t a stick or a lick of furniture. Nothing. A yard full of grass. Where we supposed to buy outdoor furniture for a month?

The fully-equipped kitchen? A few plates, two forks, two knives, two spoons, and a refrigerator full of half-opened things in cans that were colored orange and brown. At least there were pots and pans.

The lack of dog hair? I wheezed from the minute I arrived. Finally, in an email, the renter acknowledged that he had a big dog who rolled around on the couch and bed. We spent our retirement fund on products that were supposed to get rid of pet odor and dander. I was still wheezing a symphony. The renter agreed to pay for a cleaning. Fine. The steam cleaner came. He had the kindness of a mass murderer. He cleaned, all right, and then told us we couldn’t sleep on the mattress or sit on the sofa for a day because both were wet. So we had to leave the apartment and find another place to sleep.

When we came back, we were freezing. So we dressed in two layers of clothes and got into bed. Sounds cozy, huh? The bedroom was so small that one side of the bed was wedged into the corner. When my husband wanted to get up, he had to leap over me to emerge from the bed. He hadn’t bargained for bed aerobics.

Finally, we said we were leaving. The renter had come back to the USA and he showed up on our doorstep. After his brother called us 4-5 times a day. They wanted the check. They didn’t care about dog hair, no furniture, a wedged-in bed and the fact that we were practically cryogenically preserved. This was a business deal. We wrote a check, specifically stating on the back that it was payment for the time we had been there and other contractual details. The renter was outraged. He began making unannounced visits to us. Once, late at night, he came with a friend. Did he need backup because he thought we would beat him up? He wouldn’t accept our check. We wrote another check. He didn’t trust us. He wanted us to go with him to the bank. But we were too busy looking around for another place to which we could move. We told him we’d be out by mid-afternoon. He grumbled, and then started calling and showing up again. By the time we left, we were completely exhausted from the ordeal. Was this our vacation?

So friends, be sure you ask a lot of questions before agreeing to a vacation rental. If you can’t think of enough questions, open your dusty volume of Sherlock Holmes for ideas.

And to you, Craigie, I have this to say: I love you, I really do, but it’s up to me to learn to ask questions before renting anything ever again. I suppose you can say I have learned my lesson. Now I’m ready for a real vacation.

Judith Fein is the co-founder and editor of YourLifeIsATrip.com. An award-winning travel journalist and inspirational speaker, she has contributed to over 85 publications and spoken to many thousands of people about traveling and living well. Her website, which she shares with her photojournalist husband Paul Ross, is http://www.GlobalAdventure.us

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  • Matthew in NYC

    You’re lucky, at least the house existed. Craigslist does not vet any of the advertisers or products advertised on the site. It is a scam artist’s heaven. There have been plenty of reports of “sublets” in New York, after shelling out thousands of dollars, tourists arrive to find out that the apartment does not exist. Caveat emptor is a policy that applies to anything on Craigslist.

  • Bodega

    This is hilarious. Boy Craigslist is great isn’t it! How many red flags need to be thrown up to see the possibility of getting a bad deal.

    As for being unseasonably cold at the beach. Duh, it is winter! No guarantees. It isn’t alway sunny in CA and we all don’t drive red convertibles!

    Thanks for the laugh!!

  • Anonymous

    Seriously? I would think 2 travel writers would be a little smarter about how they find a vacation rental. You didn’t ask for more pictures, you didn’t specify exactly what was located in the rental (household goods, outdoor furniture, etc.) and you certainly didn’t speak with the owner. That would have been my first HUGE red flag. I think you got what you deserved and what you paid for.

  • OTC

    Wow…and you’re a travel writer!! You must be the world’s worst or the world’s dumbest to fall for classic ploy like that.

    And to think someone might actually take advice you offer, for shame.

  • Hyacinth

    Well, if you ever decide to vacation on the east coast I really do have a nice place I’d rent to you for a month. (Really!)

  • Danielle

    Asking a lot of questions is always a good idea, but it sounds like this “renter” wasn’t going to answer your questions truthfully anyway. Also, the other lesson learned — when it’s too good to be true, it usually is…

  • GreggsTravel

    PITY! Without a travel agent, you are on your own and in this case really, really on your own and SOL!!!

  • http://elaine-travels.blogspot.com Elaine

    Being travel writers, why didn’t you use a vacation rental website like VRBO or HomeAway instead of Craigslist?

  • Allison

    Gotta agree with most of the posts. A TRAVEL writer experienced this mess? Hey, I have some beachfront property for sale…

  • http://www.YourLifeisatrip.com judie

    Hey, guys, it was supposed to be a funny article–albeit true. The moral of the story is that anyone–even very experienced travel writers—can get scammed. Once burned, twice cautious.

  • http://leftcoastsportsbabe.com Janice Hough

    Hey Judie, as a writer and travel agent, have to say, yeah, when you REALLY need a vacation, have a professional book it. At least then if it’s a mess you have someone to call to yell at who might actually be able to fix it. (And even for my own vacations I tend to book using contacts from tour operators I trust, not all hotel rooms are created equal.)

  • judie

    janice, thanks for posting. i appreciate your reminder…..

  • http://www.bonjourparis.com Karen Fawcett

    Please – I have written so many articles about vacation rentals. There are first rate agents and agencies and by owner sites such as HOMEAWAY & VRBO.

    When I rent an apartment, you’d be horrified by the number of questions I ask including references. People who are serious about renting properties are professional about it. The wait would have made me walk and quickly.

  • Needs a vacation

    Hello, I am absolutely baffled that a travel writer could be so easily scammed with so many obvious red flags, but OK, I will take it at face value. We have all arrived at places where the accommodations were not even remotely as described, and the photos were doctored to make it look better than it was. That can happen. What I don’t understand is why on earth did they STAY? Once they arrived, and they were freezing, allergic to dog hair, and dealing with fire-hazzard electrical wires, they could have and should have left immediately. Even if you have paid a deposit (it seems from her story that she did not), why throw good money after bad? Better to cut your losses and get out.

    But these people continued to stay there, putting up with all kinds of unacceptable things–including finding another place to sleep while the furniture was cleaned! And then, they made several attempts to PAY the scammer! I am flabbergasted.

  • Joel Wechsler

    And Judie is “an award winning travel writer?” I can’t imagine what for, unless it’s carelessness and stupidity. Anyone who rents a cottage on Craig’s List without extra thorough investigation deserves what they get.

  • Joel Wechsler

    By the way, it may have been a funny story but the basic ignorance behind it remains.

  • Bob

    When I’m looking at places this a long way from home, I call the local Chamber of of Commerce our tourist information bureau. They are frequently staffed by seniors. Ask if they know anyone who will go by and look at the place and meet with the owner. You can get an opinion for $50 or less. It’s a cheap way to know in advance what to expect.

  • Arizona Road Warrior

    Hopefully, you are not using your real name or who will respect you as a travel writer especially given so many red flags that you encountered in this rental.

  • http:www.journeyzing.com VictoriaJZ

    I would have gone to Google Earth and found the place and looked it up and maybe the county recorder’s office or the tax office. And checked on TripAdvisor for people’s views of the general location, weather etc. Bob’s suggestions are good as well. Good luck next time.

  • The Good Doctor

    That’s why I prefer to pay for a decent hotel, instead of risking my dollars (and my vacation) with a faceless vendor!!! At least it wasn’t a Craigslist scam for a non-existent piece of property!

  • http://couchingmind.wordpress.com/ couchingmind

    I was looking mainly in NYC on Craigslist. The prices of which ranged anywhere from $80/nt to well the sky’s the limit for Manhattan. People got to be careful, there are so many signs you got to look for it was ridiculous. Don’t wire money anywhere. A friend of mine did and so regretted it, not only did she lose $500 but couldn’t make her trip cause she couldn’t afford it any more. I’ve written about it along with some pointers.
    thanks & good luck!

  • rick

    the article is poorly conceived because your :”angle” is Craig’s list.
    of course this kind of experience could happen as a result of renting through any source, a newspaper ad, any of thousand on-line websites, a real estate agent. The whole thing has nothing to do with Craig’s List as such. It is an interesting story, but you should have left out the references to Craig’s list. It just feels artificial, like it doesn’t fit.
    Rick

  • http://WWW.CLOVERDALETRAVEL.COM Craig Clark

    Use an established travel agent next time. Most are experienced, professionals who will perform the due diligence required to insure an acceptable property.

    Craig Clark
    Cloverdale Travel

  • http://MtnTrave.com Joseph Sobin

    With all the reputable vacation home rental sites and the services of travel agents you took a risk on Craigslist. Hey, I am all for empowering the consumer, however, with the many options out there including http://www.TheSociety.com, VRBO, Home Away and others, what were you thinking?

  • Also annomous

    I must agree with several other comments. I am a travel agent and can’t imagine two travel writers being so unsophisticated and naive in searching for their ‘holiday.’ Maybe these travel writers need a good travel agent who will help them to become better travel writers.

  • Nobody

    Physician, heal thyself! Luke 4:23
    The cobbler always wears the worst shoes
    Practice what you preach
    All that glitters is not gold
    Never buy a pig in a poke
    Fools rush in where angels fear to tread
    The audicity of hope

    Use these in your travel articles now that you’re back to 15-hour days in front of your computer.

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