Comments on: Missed your flight? Your airline may help — if you know what to ask for

By: Carrie Charney

Carrie Charney — Wed, 10 Jun 2009 17:57:24 +0000

I haven’t been late yet, but I’d love to know the “password” if I just miss my Contintental flight. Does anyone know if there is one?

By: Vicki Wallace

Vicki Wallace — Wed, 10 Jun 2009 17:52:45 +0000

So how do we find out the “secret word” for other airlines, such as Delta, United, etc?

By: Skip

Skip — Wed, 10 Jun 2009 17:09:34 +0000

How sad. We have to ace our way around the published rules and convince the ticket agent to follow a rule they may not even know about.

The dollars. It’s all about the dollars. Not the customers, mind you–just how to separate the customers from their dollars.

By: Frank

Frank — Wed, 10 Jun 2009 14:28:07 +0000

In other words, US Airways employees must not advertise the rule to their customers. But they can, at their discretion, waive the fare rules and rebook a passenger on the next flight at no charge.
At a time like now, when summer thunderstorms are likely to cause massive flight delays, it’s good to know that airlines will cut you a little slack.
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This reminds me when there’s a delay and (insert any airline here) will allow the flight attendants to offer free cocktails. Now, announce this offer and it invites everyone to turn into FISH. There’s alot of flight attendants who wont announce it. They offer free drinks to those who “order” a cocktail. In other words, it lessens the chance of abuse.

By: Wrona

Wrona — Wed, 10 Jun 2009 14:23:34 +0000

I don’t know that American Airlines has a flight tire rule per se but I do know they came to my rescue 2 Fridays ago after I overslept and missed my flight to a cruise. Despite the fact that I was traveling on frequent flyer miles they didn’t charge me anything at all to reinstate the ticket or place me on a later flight to Vancouver. The only issue was there were no more flights with seats available out of my airport for 3 days. They agreed to let me fly from DFW (thanks to my travel agent’s suggestion) and I caught a last minute flight on Southwest to Love Field and took a taxi across town to DFW.

The only cost to me was the last minute flight on Southwest, the taxi from Love Field to DFW, and the loss of time in Vancouver to explore. But they sealed my loyalty with their help on this trip.