Comments on: Report card: Major airlines flunk customer care

By: Philscbx

Philscbx — Thu, 03 Jun 2010 05:30:02 +0000

Ah, the mention of water on board.
Boy are you travelers in for a surprise.

Now as your relaxing in your seat as the cart comes forward, and they ask you what you would like, and you say water.

Safe bet right, idiot opens bottle right in front of you, and you never bother to notice the crack of the cap seal of supposedly new full bottle.

Well sports fans, it was never sealed in the first place.
When that bottle goes empty, it gets handed to flight attendant who then refills it from belly water tank of the ship.

Pay attention you guys in the last couple rows where this is done in the rear galley while in flight.
Former flightline tech from ATA.

By: David Z

David Z — Thu, 18 Feb 2010 19:22:34 +0000

Passenger advocates say that airlines don’t need to cancel flights to prevent tarmac delays. “This is solvable” without excess cancellations, said Kate Hanni, who founded Flyersrights.org after a flight she was on in 2006 was stranded.

I used to think such things were easy also. But when I started working on the airline side of the fence, I then understood how complex they can be.

It’s arguably easy to say this kind of thing is solvable. Unless I missed something, though, I don’t see Ms. Hanni or anyone suggesting how to fix that without cancelling.

IMHO, cancelling flights due to weather is the most practical solution for all parties concerned. While it leaves everyone emotional, at least little to no one materially suffers.

By: Frank

Frank — Thu, 18 Feb 2010 18:14:10 +0000

shanit February 18, 2010 at 10:29 am
Typical response from someone who works in the airline industry, Frank. Poo-poo on anyone with the audacity to advocate for the passengers.
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yeahhh, right. An “advocate” who THINKS they can “solve” the complexities of scheduling aircraft, ATC issues and weather. VERY FEW flights endured tarmac delays, now LOTS OF CANCELLATIONS will ensure the airline will NOT pay these new govt fines. All this does is STRAND MORE PASSENGERS in the terminal.

Happy now?????

By: shanit

shanit — Thu, 18 Feb 2010 15:29:56 +0000

Typical response from someone who works in the airline industry, Frank. Poo-poo on anyone with the audacity to advocate for the passengers.

By: Jeff L

Jeff L — Wed, 17 Feb 2010 18:37:34 +0000

While some of the data is inferred or calculated from government or other reputable sources, the intro indicates that soem came from anecdotal reporting and their own hotline.

After reading it, it seems much more like data in support of an agenda than an actual analysis.

By: Report Card: Major Airlines Flunk Customer Care | « ex-United »

Report Card: Major Airlines Flunk Customer Care | « ex-United » — Wed, 17 Feb 2010 16:17:24 +0000

[...] The 2009 report card for tarmac delays of more than three hours gave all of the major airlines a “F” for their performance. The major legacy airlines themselves — American, Continental, Delta, United and US Airways — were graded as failing; their grades were lower when they were combined with their codeshare regional airline partners. Read the rest of the story » [...]

By: Frank

Frank — Wed, 17 Feb 2010 16:00:30 +0000

Kate Hanni’s FlyersRights.com issued their 2009 Real Air Travel consumer Report Card yesterday at the Press Club in Washington DC. If I came home with a report card like this when I was a kid, I’d get a spanking.
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I’m sure most of you saw the article in the USAToday yesterday about how the airlines are going to CANCEL flights instead of delaying them for hours and hours so they wont have to pay these (Hanni) fines. At the end of the article Hanni is stated as saying, “This is solvable”. Interesting how the article didnt mention any of her brilliant ideas.