JetBlue apologizing in full-page ads

by Jon Surmacz on February 21, 2007

JetBlue apologizing in full-page ads — JetBlue Airways, reeling from an operational stumble that has hurt its reputation, printed an apology to customers in a handful of East Coast newspapers on Wednesday. (AP)

US Airways’ baggage bummer — Some US Airways passengers who flew through Philadelphia during last week’s nasty winter storm still didn’t have their luggage by Tuesday, an apparent step back for a company battling persistent baggage complaints. (AP)

Two more flights abandoned fliers on way to Denver — In a second recent incident of its kind, about 100 passengers on two airline flights diverted from Denver because of bad weather were left behind at a Nebraska airport on Feb. 8. (USA Today)

Two airliners stuck after entering snowy, icy area — Two airliners got stuck in snow and ice last night after landing at Reagan National Airport, an airport spokesman said. One, a Northwest Airlines flight, landed at 9:11 p.m. The other, a United Airlines flight, arrived shortly before midnight, airport spokesman Rob Yingling said. (The Washington Post) (Registration required.)

Airlines sharpen sites for Web-savvy travelers — With the rapid growth of small-business and independent employee travel, booking sites, including those run by airlines and hotels, are scrambling to redesign their Web sites to appeal to that Internet-savvy market. (The New York Times) (Registration required.)

Travelers flock to educational tours — Universities and museums have organized learning-oriented trips in the past, but the trend has been booming in recent years and is now becoming part of the mainstream business of the travel industry, experts say. (AP)

The hottest tickets in Vegas — Now termed “Broadway West,” Las Vegas is where the most successful musicals come to roost, and it has also become ground zero for new and exciting shows from stars like Prince, Elton John and Jerry Seinfeld. (Forbes Traveler)

Katrina ‘voluntourists’ make labor a vacation — A massive wave of volunteers — half a million, by one estimate — have come to the Gulf Coast from across the nation in the nearly 18 months since Katrina struck. Their impact on the storm-ravaged state has been immeasurable. From Pascagoula in the east to Bay St. Louis in the west, these volunteers have been the one positive constant for residents who have battled through lengthy power outages, mosquito infestations, stuffy FEMA trailers, recalcitrant insurers and an often molasses-slow government bureaucracy. (USA Today)


Carrie Charney, Christopher Elliott, John Frenaye, Charles Leocha, Marge Purnell, Valerie Schneider, Mary Staley, Stephanus Surjaputra, Richard Wong.

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