While many so-called airline enhancements and perks are overrated, United’s Economy Plus really is a significant improvement. And a strong motivation to fly the airline enough to reach Premier status, which allows free access to the section.
The idea is simple, the seats are the same, but there’s more legroom. As a 5’3″ traveler, it makes a huge difference to me, especially when the person in front reclines their seat. For taller travelers, it can make the difference between a moderately comfortable flight, and a miserable one.
At first, United would hold Economy Plus seats until the day of departure before filling them with non-Premier fliers. And gate agents tried to keep seats empty if there were seats available in back. But then United started “selling” the extra legroom at check-in, and eventually, to clients online anytime after booking.
This is a good thing for non-Premiers. They can pay more, a varied amount, but usually under $100, and enjoy the extra space. Or for an annual fee of $349, they get Economy Plus access for a year.
But for Premiers, not only is there less likelihood of an empty seat next to them on the plane, it’s getting harder and harder just to get the Economy Plus seat.
Admittedly this is an unscientific survey. But these days we are booking Premier members on United as much as two or three months in advance, and there are no Economy Plus seats on some routes, except in the middle.
Granted, we can and do check back, and Premier members can also ask at the airport if such seats have become available, but it’s frustrating, especially for travelers who have come to expect the extra legroom, and find themselves assigned seats in the back.
And for Premier members who book within a week or two of depature, it’s actually more likely than not that seats in the back are all that’s available.
It’s not so bad for United’s highest status fliers – Executive Premiers, 1Ks, and Global Services – because they have access to the exit row, which United doesn’t usually sell. Yet.
The problem seems especially bad in the long haul cross-country markets, perhaps because travelers are more willing to pay for comfort on a five hour plus flight. Especially as corporations are cutting back on business class travel.
And things will likely get worse, as United is trying to make “upgrading” to Economy Plus at the time of booking for a fee easier and easier. Including being able to have SABRE travel agents sell the seat with an add-on charge.
How about you, Tripso readers? Are those of you who are Premiers having the same problem? And are you having any luck getting the better seats at the airport?
