Comments on: Is this the final chapter in the car rental refueling scam? http://www.consumertraveler.com/today/is-this-the-final-chapter-in-the-car-rental-refueling-scam/ The last honest travel site Mon, 22 Mar 2010 01:19:19 -0400 http://wordpress.org/?v=2.9.2 hourly 1 By: Chris http://www.consumertraveler.com/today/is-this-the-final-chapter-in-the-car-rental-refueling-scam/comment-page-1/#comment-8898 Chris Tue, 16 Dec 2008 23:19:48 +0000 http://www.tripso.com/?p=4860#comment-8898 Can Paul Rivera from Hertz PR explain why if Hertz was focusing on being customer friendly and "reengineering itself to be more customer friendly" besides complying with the MD AG, why this program got quietly scrapped less than 6 months after it was implemented. The curious out there want to know. Chris Hertz Five Star Member Can Paul Rivera from Hertz PR explain why if Hertz was focusing on being customer friendly and “reengineering itself to be more customer friendly” besides complying with the MD AG, why this program got quietly scrapped less than 6 months after it was implemented.

The curious out there want to know.

Chris
Hertz Five Star Member

]]> By: Skip http://www.consumertraveler.com/today/is-this-the-final-chapter-in-the-car-rental-refueling-scam/comment-page-1/#comment-3482 Skip Wed, 18 Jun 2008 06:29:11 +0000 http://www.tripso.com/?p=4860#comment-3482 I can't help but wonder about the timing and wording of Ms. Rivera's response. Her response implies Hertz made the change completely independent of the Maryland AG's office decision. I can’t help but wonder about the timing and wording of Ms. Rivera’s response. Her response implies Hertz made the change completely independent of the Maryland AG’s office decision.

]]> By: Paula Rivera http://www.consumertraveler.com/today/is-this-the-final-chapter-in-the-car-rental-refueling-scam/comment-page-1/#comment-3345 Paula Rivera Thu, 12 Jun 2008 21:32:20 +0000 http://www.tripso.com/?p=4860#comment-3345 Hi Christopher ~ Just a quick follow up. Hertz has been reengineering itself to be more customer friendly and our refueling policies was one area that we focused on, responding to customer comments about the hassle factor of refueling and the high prices the company charges. This has been on going for some time (due to research and implementation). Coincidentally while this was being developed the MD AG began looking at rent a car refueling prices. Hertz's new program is applicable nationwide and is better than what the MD AG has proposed. Paula Rivera (Hertz Public Relations). Hi Christopher ~ Just a quick follow up. Hertz has been reengineering itself to be more customer friendly and our refueling policies was one area that we focused on, responding to customer comments about the hassle factor of refueling and the high prices the company charges. This has been on going for some time (due to research and implementation). Coincidentally while this was being developed the MD AG began looking at rent a car refueling prices. Hertz’s new program is applicable nationwide and is better than what the MD AG has proposed.

Paula Rivera (Hertz Public Relations).

]]>