If British Airways employees go on strike, you’ll wish you’d read this

by Janice Hough on December 9, 2009

britishAt the time of writing, British Airways workers are considering a strike to start Dec. 21. The strike vote has already been taken, but results will not be announced until Monday. The issues are reasonably standard: crew cutback and pay freezes.

A strike around the holidays would be a public relations nightmare for both the airline and their employees. And seven days between an announced strike vote and the actual strike gives both sides plenty of room for threats, posturing, and ultimately negotiations. Unfortunately, such a deal could be last minute.

So, in the meantime, other than thinking good thoughts, here are a few tickets for those flying to Europe and beyond on British Airways, and those booked on other carriers.

First, for those booked on British Airways, who will clearly be the most affected.

Starting next week, do check with your travel agent or booking site regularly for updates. Alternatively updates may be posted on British Airways’ website. Along with possible policies in the even of a strike.

Start looking for a couple backup options. You, or your travel agent, will be unable to just book and hold backup reservations, as the airlines will cancel them within a day or few days if they aren’t ticketed. (And British Airways will not protect passengers on alternate flights until and unless they strike.)

If money is no object, you can purchase a refundable ticket on another carrier. But even if British Airways does go on strike, while they will credit any unused parts of your ticket for a cancelled flight, the airline will not reimburse you the difference between their fare and your new ticket.

If money is an object, as it is for most travelers, having backup ideas will help in the rebooking process. And consider options that avoid Heathrow as those flights will fill first. Consider Gatwick, consider different U.S. connection cities, and/or flights through other cities in Europe, even if London is your destination.

While there are never guarantees, during past strikes carriers generally have transferred their tickets to most other airlines, as long as the new booking is in the same cabin. (With the exception of Internet-only airlines, and domestic ticketless carriers such as JetBlue, Virgin America, and Southwest.)

In fact, what I’ve tried to do in the past for clients is have a couple options ready, so I can grab the seats as soon as travel agents get the authorization that we are allowed to do so.

But even if you are travelling to Europe and not booked on British Airways, it’s good to be aware of the situation. Crossing a picket line in front of the terminal may not be that difficult, but if they strike, the airports will have a new layer of chaos added to an already difficult time.

In addition, British Airways passengers will be trying to get on alternate flights. Which means with long standby lists that those flight cutoff times will be enforced more stringently than usual. So make an extra effort to get to the airport early.

Finally, which is true any time a major carrier is on strike, have a little extra empathy and be nice to gate agents. It’s no fun telling people, especially around the holidays, that you can’t give them a seat for days. You may not have your ideal bulkhead seat on the plane or a window in front of the wing, but if you have a confirmed seat, you will be better off than a lot of other people.

Besides, being nice is good karma. And next time it may be your airline on strike.

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  • http://consumertraveler.com jbfrombremerton

    Several years ago my wife and I were two of the nearly 90,000+ victims of a wildcat walkout of British Airways ramp personal and the gate agents/airport check-in agents who struck with them out of sympathy. The “labor action” lasted approximately 12 hours and the chaos at London-Heathrow Airport was immeasurable. In their infinite wisdom BA management did nothing to keep their fleet at departure airports opting instead to bring all of their flights into LHR where the gates filled rapidly and jets were stacked all over the tarmac. The terminals were packed full, luggage was brought into large hall spaces and dumped in disorganized piles and BA had nobody around to explain options. The mood got pretty ugly and we saw the worst and best sides of people under duress. Our coping strategy was as follows: remain as nice as possible and schmooz up any BA person willing to speak with us so we could get ourselves around the problem, use a cell phone to try to reach a BA ticket agent rather than standing in lines, go to other airlines with flights heading where we were headed and see if they could write a ticket for us to be signed by a BA agent who would be reticketing us on one of their competitors, and most importantly DO NOT LEAVE THE AIRPORT!

  • http://consumertraveler.com jbfrombremerton

    To finish….Once a passenger leaves the airport the airline will no longer consider you to be a “distressed passenger” and they feel less willing to assist you. You will be responsible for your own transportation and lodging until the airline finds a way to get you on your way. It wasn’t fun but we stayed at LHR for 30 hours before continuing our journey. Our luggage showed up 8 or 9 days later. Purchasing travel insurance is a big hedge against the troubles you can run into on the road. I hope BA learned some lessons from that debacle. The lesson I learned was not to patronize BA.

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