Comments on: Hertz quietly reverts to overpriced fuel purchase options http://www.consumertraveler.com/today/hertz-quietly-reverts-back-to-overpriced-fuel-purchase-options/ The last honest travel site Sat, 20 Mar 2010 17:53:17 -0400 http://wordpress.org/?v=2.9.2 hourly 1 By: The man who notices things http://www.consumertraveler.com/today/hertz-quietly-reverts-back-to-overpriced-fuel-purchase-options/comment-page-1/#comment-8654 The man who notices things Mon, 08 Dec 2008 00:52:58 +0000 http://www.tripso.com/?p=6644#comment-8654 I recently traveled to a city in the SE USA and arrived at the Hertz counter. My spouse and I were separated and traveling to a family wedding and I arrived first and went to pick up the #1 Gold car @ the Hertz counter. It was train the new employees day. 99.5% of the time if I go to the counter looking for the reservation in our name, handing them my drivers license, the #1 Gold card and the credit card gets me the keys. But no, today the Hertz employees were new and compared the names on the DL with the reservation. You'd have thought I'd just snuck a box cutter on an American flight out of Boston. After much time wasted dealing with 'training' issues, they simply changed the first name and drivers license number on their reservation record and training was completed. It took about 20 min longer than it needed to take, but that's the story of travel today. I think next time, after all that work, the guy would just give me the keys . . . I recently traveled to a city in the SE USA and arrived at the Hertz counter. My spouse and I were separated and traveling to a family wedding and I arrived first and went to pick up the #1 Gold car @ the Hertz counter.

It was train the new employees day. 99.5% of the time if I go to the counter looking for the reservation in our name, handing them my drivers license, the #1 Gold card and the credit card gets me the keys. But no, today the Hertz employees were new and compared the names on the DL with the reservation. You’d have thought I’d just snuck a box cutter on an American flight out of Boston.

After much time wasted dealing with ‘training’ issues, they simply changed the first name and drivers license number on their reservation record and training was completed. It took about 20 min longer than it needed to take, but that’s the story of travel today. I think next time, after all that work, the guy would just give me the keys . . .

]]> By: Lyngengr http://www.consumertraveler.com/today/hertz-quietly-reverts-back-to-overpriced-fuel-purchase-options/comment-page-1/#comment-8608 Lyngengr Fri, 05 Dec 2008 09:54:42 +0000 http://www.tripso.com/?p=6644#comment-8608 I just got back from a trip and rented from Hertz. I got the "announcement" about the change in fueling charges in my e-mail while on the trip. On the bus from the terminal, they were still announcing the old "pump price" deal. However, when I was leaving the lot, I had two fueling options - buy the entire tank, for $43, or pay $7.19 per gallon for them to refuel. I was in FL and the going rate for gas was around $1.70, so I said I'll fill it, thank you. Can you believe they wanted to charge 5 times more to fill it? I just got back from a trip and rented from Hertz. I got the “announcement” about the change in fueling charges in my e-mail while on the trip. On the bus from the terminal, they were still announcing the old “pump price” deal. However, when I was leaving the lot, I had two fueling options – buy the entire tank, for $43, or pay $7.19 per gallon for them to refuel. I was in FL and the going rate for gas was around $1.70, so I said I’ll fill it, thank you. Can you believe they wanted to charge 5 times more to fill it?

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