Comments on: Hapless United Airlines loses millions hedging fuel

By: Ed Kummel

Ed Kummel — Thu, 18 Sep 2008 18:12:31 +0000

That phrase, “That you got anything at all is more than they were required to do.”
Since when is customer service a “requirement”?
Customer service should be a complimentary service to the customer, not a required service. Once it becomes a required service, the service provider will only provide up to the maximum allowed by the requirement. And if the service provider is making up it’s own requirements, then you can be sure that the bare minimum will be the requirement.
Perhaps this is the real reason that the airlines are suffering…
Ed
web/gadget guru

By: Bruce InCharlotte

Bruce InCharlotte — Thu, 18 Sep 2008 01:53:23 +0000

Take a look at their Contract of Carriage and find the phrase where they need to do anything at all for your situation, which more than likely was caused by a weather delay somewhere in their system. That you got anything at all is more than they were required to do.

By: Roswellric

Roswellric — Wed, 17 Sep 2008 22:06:25 +0000

I’m really happy to see that. United was the airline that left me in Denver with my connecting United flight cancelled for “lack of pilots” and my baggage locked up. Baggage Claim told me they didn’t know when I could get it. My wife & I were handed a simple dop kit with a toothbrush and shampoo and a ta-ta for now. I wanted them to arrange a rental car and they told me that there we no rental cars in Denver available which was BS.

I told them I would be back after dinner and my baggage was going to be there or else I was going to make their life a living hell. The baggage miraculously showed up. They could not have given a happy poop whether I got my bags, had a place to stay or anything. I’ll never fly them again. I hope they go broke right before the execs go to..well you know.

Now, You wanna know how I really feel about United Airlines?