Banks float foreign transaction fees for U.S. cruise passengers

by Janice Hough on March 19, 2009

An annoying relatively recent wrinkle in traveling aboard is the fee now levied by credit card issuers for purchases in foreign currency — the foreign transaction fee.

While the basic exchange rate is good, issuers are now charging as much as two or three percent, just because they can. Still, it usually beats the costs associated with changing money.

Now some travelers are discovering these fees on their credit cards before they’ve even left the country — when they’re charging in greenbacks.

One company affected has been Regent Seven Seas Cruises. Mark Conroy, the company President, explains to travel agents,

These charges, which we estimate to affect less than one percent of all of our bookings, are levied exclusively by the card holder’s issuing bank and were initially intended to cover the cost of exchanging foreign currency. Over the years, banks have become more aggressive and began charging this fee solely based on the location of the acquiring bank. In our case, the bank that we use to process credit card transactions is Deutsche Bank, one of the world’s largest and most secure global financial institutions who processes all credit card transaction worldwide in Ireland regardless of the currency.

Regent Seven Seas Cruises only charges transactions in U.S. dollars and as such, the card issuing banks do not incur any cost for converting foreign currency, so any foreign transaction fees charged by those banks only accrue to the benefit of the card issuing bank. So if anyone is “ripping off” the guests it is their credit card issuer.

The cruise line goes on to ask passengers to contest the charges, and if they are not reversed, Regent will reimburse them.

The sums of money involved are not huge. One customer reported a $15 charge on a $900 payment. But not only are they annoying, they will probably be increased in future if the costs are not contested to the banks involved.

Even travel agents are falling victim to this surcharge when they renew their official IATA identification cards. Again, the charges are in U.S. dollars, but the bank is in Montreal. The surcharge is minimal — under a dollar — but the nasty precedent is there.

Most Americans have already learned more than they want to know about some of the problems with a global banking system. Let’s hope this credit card surcharge doesn’t become another costly future lesson.

Rarely are these charges openly listed on most personal credit card statements. The Mastercard/Visa one-percent fee is clearly stated, but foreign transactions fees assessed by the issuing banks are normally hidden in the fine print of credit card agreements.

And how about you, Tripso readers? Have you gotten these surcharges on any U.S. dollar travel booking? If there are enough cases we will make them the subject of a future post.

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  • Lisa

    Yes, I have had FTE charges for the past several years when traveling to the Bahamas. The 3% was added by CitiBank even though the Bahamas and the US currency is par. There are no “translation” fees needed. The first year, I objected and got them reversed. The next year, I was not successful (and this time it was over $70!)

    So I got a Capital One credit card that I use for foreign travel. They add no FTE. Too bad, Citi!

  • Jack Mavis

    Mark Conroy is totally wrong in his analysis – “if anyone is “ripping off” the guests it is their credit card issuer.” Regent and sister company Oceania Cruises use a foreign (non-US) based bank to process US currency credit card payments for cruises purchased in the US. According to this article the bank is Deutsche Bank. US Credit card companies typically add 1 -3% when you make foreign purchases in other countries which is understood and accepted. In this case, however, a traveller is making a purchase in the US with US currency using a US credit card. The problem clearly lies with the cruise line in choosing a foreign bank in Ireland to process US currency payments – not the purchaser’s credit card bank! This problem happened to me on an Oceania cruise last month. The cruise line would only give me shipboard credit for the fees (they refused to credit my charge card). Imagine if my final payment on the cruise resulted with these fees – I would have had a hard time using shipboard credits at home!

    This practice by Regent and Oceania MUST STOP!! Imagine if every credit card charge you made at Macy’s Department Store or Safeway Grocery Store resulted in 3% foreign transaction conversion charges because these stores were offered “super good” credit card processing terms like Regent and Oceania must be getting in Ireland- You would be as outraged as I am.

    I was so outraged that I refused to book another Oceania cruise when Oceania management refused to guarantee that future payments would not incur these fees. Hopefully other cruisers will stand up before this practice proliferates to other cruise lines and other businesses.

  • http://ConsumerTraveler E. Friedman

    I just got back from an Oceania cruise and found that for the first time I had been charged a foreign currency conversion fee on some prepaid shore excursions. I was told that from now on I would be charged this fee on all credit card payments I make to Oceania; that Visa and MasterCard are making these charges and individual banks do not have control over them. Therefore, there is no use protesting with individual banks. What is very concerning is that Oceania does not inform customers that they can be charged a foreign currency conversion fee.

  • http://www.tripso.com/author/leocha Charlie Leocha

    These foreign transaction fees are imposed by your credit card issuing bank. These are not Visa or MasterCard fees.
    If you change credit cards, you can avoid these fees. CapitalOne still does not charge these fees (as far as I know – Oct 09) and many smaller banks and credit unions do not impose these fees. Shop around before heading across the border and you can easily save yourself the 3-4% foreign transaction fee and in many cases the ATM fee that reaches 4% many times. The worst bank for fees that I know of is Bank of America. Of course there may be worse credit card issuers, however they take a 7% whack every time you pull
    money out of an overseas ATM. Three percent foreign transaction charge + a 4% ATM fee (and that doesn’t count the fee that the bank with the ATM charges you.) Beware.

  • J. Fischer

    Just for your information, Oceania DOES give passengers the option to have a credit back on their card if they don’t want shipboard credit. The banks are consolidating and becoming more global so I suspect this will become an issue in more segments than just cruising.

  • Ingrid

    I have an account in California with Citibank but I live in Germany. My pension gets deposited in California but whenever I withdraw money in Germany I get charged 3 percent foreign fee. Also when I use my US issued credit card for purchase in Germany, I get charged 3 percent. I think this is totally unfair, since I keep my savings in that Bank also. Does anyone have some advice how to get around that.

  • http://canadatrading.blogspot.com/2011/09/transaction-costs.html Transaction Cost Theory

    The largest financial market in the world today is the forex exchange market. Participants in this market include large commercial banks, central banks, multinational corporations, governments and other financial institutions.

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