Comments on: European volcanic ash flight cancellations spread, passenger rights?

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Fri, 06 Aug 2010 05:06:41 +0000

[...] Gulf Coast cities fight cancellations with incentives | Rejuvenate …CBS cancels seven shows, including 'Ghost,' 'Case'European volcanic ash flight cancellations spread, passenger rights? [...]

By: Lilia

Lilia — Tue, 15 Jun 2010 12:13:11 +0000

Emirates cancelled a flight I was taking between Lagos and Dubai (without informing me) because they re-routed planes to relieve the passenger build up in Europe.

They are claiming force majeure. Is this really possible, if both cities are unaffected?

By: John Scott

John Scott — Wed, 28 Apr 2010 12:10:55 +0000

How do I contact Air France about a claim for accomadation ?

By: lynne

lynne — Thu, 22 Apr 2010 17:23:40 +0000

our flight was delayed for 2 days and had been resceduled to fly from faro in portugal to glasgow airport at 11.15 am on tuesday the 20/04/2010 that day. they booked us all on the flight and once we were boarding they mumbled to us we were not going to scotland we would be dropped of at bordeaux in france. then they told us we would be getting buses to take us to calais which was a 13 hour bus journey, get a ferry from calais to dover then we would be getting buses to take us home to scotland.
which we thought was fine at least we were getting home. once we were all on the buses at bordeaux they then informed us that our airline had just been in contact and we would all have to make our own way from calais to scotland ourselves. we have incourred a big financial dent and our children were very distressed as they are still young. we also had to pay for a bus to come from scotland to come and get us which we all clubbed together and arranged ourselves which was not cheap then we had another 11 hour journey by bus to get back home. can you tell us our rights on this matter as we feel we were just lied to from beginning to end.

Lynne

By: Rachel

Rachel — Thu, 22 Apr 2010 08:22:10 +0000

My partner and I are stuck in South Africa and were supposed to leave on 18/4. Our airline emirates rang on 17/4 to say don’t start our journey, we had an internal flight to Jo’burg with a different airline then an emirates flight to Dubai and the final flight was to Birmingham (this was the only flight actually cancelled.) Due to emirates not letting us begin our journey they are not liable for providing us with food and accommodation at this end and our insurance company is not giving individual information or even answering the phone. Do we have any rights as we are incurring costs in South Africa and also missing work and possibly wages?

By: jemma

jemma — Wed, 21 Apr 2010 10:50:28 +0000

Am i entitled to compensation from ryanair if we made our own way home? please help!!

By: N West

N West — Tue, 20 Apr 2010 20:13:06 +0000

I have just been informed by email that the flight is cancelled. I rang the UK number and Graham (very helpful), booked me on the next available flight in 25 days time. He informed me that I could claim for £100 per night hotel room, £25 per person food, and public transport (Bus and Train) between airport and hotel. Before you do your maths, here it is: For two people = £3800 approx. (Technically speaking you could have one room per person and have adjoining rooms which would make it £6800.) Make sure that any taxes and service charges are included and within the allowance, oh yes Laundry and Mini Bar and Spa and Broadband etc.
But really what are the rules of compensation?
I have not received any written confirmation that I will get this refunded. So I want to know if there is a definitive statement (the one on the BA site is inadequate. https://www.britishairways.com/travel/euclaimnor/public/en_hk
And appears to be for EU regulations and I am unsure if that will also cover outside EU e.g. Hong Kong. What if I use a serviced apartment, i.e. not a Hotel and cheaper, would I still get a refund?
Or can I Island hop at my expense and claim back the same Hotel costs, which will not be in HK, such as Macao, or further afield such the Philippines or Thailand, again getting there at my expense, but hotels within the same price as the compensation? As far as compensation regarding my business, I don’t know if there is any.
One might say that I have lost business opportunities by not being able to return to UK and that I should be able to attempt to raise business anywhere while I wait for the days to countdown to my flight on the 15 May. What do you think. Should BA be responsible for all this? Perhaps they should be entitled to claim from their insurance company? My insurance company has at least extended to health related side of the policy to when I return, even though I am on my last day of the policy (as I should have returned to the UK by now).
Columbus provided me with Claim Department Tel. number to obtain confirmation of what I can claim. Thank you. Bye for now.

By: Bodega

Bodega — Tue, 20 Apr 2010 18:30:11 +0000

John is correct. There is always a chance of something happening before you travel, so if you can’t afford to lose the money on unforseen circumstances when you have a advance cancellation date, then take out travel insurance.

I might suggest contacting the hotel and asking if you can rebook another stay using these funds. Several days have past since the start of this travel interruption and maybe they might have changed their minds on working with their stranded guests.

By: john

john — Tue, 20 Apr 2010 17:28:27 +0000

Ste … according to their T&Cs, you got charged what you were supposed to. You didn’t cancel 24 – 48 hours in advance so you were charged as agreed.

File a claim with your trip insurance. They will probably cover it.

By: Ste

Ste — Tue, 20 Apr 2010 16:16:53 +0000

Thanks for your reply.
We booked it directly contacting the hotel admin. We are their clients since 5 years now and so many are the clients we refer to them!
This time we reserved the entire hotel (it’s ah hotel with few rooms) for 4 nights.
The rules simply say that if you cancel it up to 48 hrs in advance you pay nothing.
If you cancel it up to 24 hrs in advance you pay the 1st night only.
If you cancel later on… you pay for it in full.
The point is that we didn’t need to cancel it! in fact we’ve not cancelled it at all. We already were ready to fly at the airport when the flight was cancelled because of the UK govt decision to close the airport. The flight was cancelled due to force majeure!
Are there any consumers rights in force in the UK for such cases????
Thanks again :-)