Many airlines have had online booking bonuses, internet only fares, or mileage fares. Some of those special fares are more restrictive than standard fares. Ditto, consolidator fares can have higher fees for changes.
Now Delta Air Lines is up to something new. An extra fee for clients who change any ticket originally booked by a travel agent. Note this correction: The fee is not new, only newly discovered.
This situation was called to my attention by a reader. At first I thought she must be mistaken. She wasn’t. A business traveler she had booked had needed to call Delta on the weekend due to an emergency to change a ticket.
The Delta agent agreed to do it, but for a $150 change fee, which the client expected, and a $50 additional fee because the first ticket had been issued by a travel agent. When the client reported it to his travel manager, the manager immediately called Delta and they verified the policy; no exceptions for elite level fliers.
When it happened to the agency’s second client, the enterprising manager went to Delta.com. There he discovered that because it was a travel agent booking, the reservation could not be changed online. So he had to go back and grumpily pay the fee.
I did my own investigating today, once posing as a traveler and not an agent, and the only real difference I discovered from what my reader had told me, was that a couple Delta reservations agents just told me it would be a $200 fee for changes, and only upon prodding did they divulge that $50 was because it was booked through a travel agent.
One helpful gentleman did suggest the same day “confirmed standby” rule, where if it was within three hours of the new flight, Delta would charge a flat $50, the same if it was booked direct or through an agency.
Clearly Delta is not alone in trying to squeeze every possible dime from customers when possible, but this policy seems particularly offensive. Especially as during the recent storms in many U.S. cities, including the airline’s Atlanta hubs, travel agents did a great deal of unpaid work in rebooking and reissuing Delta tickets when planes were delayed and canceled.
And often Delta’s hold times were well over an hour, or a phone call to the airline simply elicited a busy signal, so travelers had no choice but to try to contact their agent, no matter what day of the week or time it happened to be. (I personally didn’t have any Delta travelers stuck, but had emails and calls that went as late as 1 a.m. and as early as 6 a.m. from clients with other airlines.)
In fact, as many travel agents also discovered last week, including in our office, many travelers who HAD booked direct with airline websites to save money called agencies in a panic. Of course, they needed help with their canceled or delayed flights because they couldn’t reach their airline.
Moreover, in more normal weather times, when airline schedule changes make a ticketed itinerary unusable, Delta is one airline that REQUIRES travel agents to reissue the tickets with the new flights, rather than having the client take care of it at the airport. (And does the airline pay agents for the extra work, which not only involves issuing a new ticket but filling out an exchange notice? Absolutely not.)
So, to sum up. Delta Air Lines has decided that they will not pay agents for bookings, they will expect travel agents to fix their schedule changes and canceled flights (and pay the costs of ticket reissue), but if an agent is actually unavailable at any time, or a client decides not to bother their agent after hours, they will make sure clients pay the price for not booking direct.
Not exactly the actions of a travel partner.
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This is just wrong and greedy and there is no justification at all for this…
Delta has finally topped greed levels in airlines. I have been a travel agent for 30 years and I am sick of airlines and the way they continue to rip off the public and slide by any kind of laws regulating their behavior. I was a faithful partner to Delta for many years only to have that faith thrown back in my face when they decided that all the work we did, the ticket stock we paid for, and the mental stress that comes with dealing with airline tickets was worth nothing. I think it is past time for the agent community to stand up and fight these issues. Some agencies have already quit dealing with airline tickets all together and they are better off for it. It is time to let all airlines, Delta in particular, “handle” their own bookings. They will be so overwhelmed their systems will crash or they will simply not service their passengers (as has already been observed by many when they can’t get through to get the help they need). Customer service is no longer a term the airlines use. Now their goal is customer diservice and gouging as much money as they can. Travel agents many years ago warned against two things; frequent flyer miles and deregulation. Both came to pass and now we suffer from the fact that there is no control over these runaway theives and everytime a passenger boards a plane he is paying for the “free mileage” tickets the airline gives away.
It is time for both the public and the agencies to go to the government and demand change just as they are doing with a government that has become disfunctional. We are Americans and we don’t take lightly to being stepped on. I for one will never book another Delta ticket or any other airline that follows suit in this. All that will do for me is take a lot of headache and long hours out of my equation. So keep it up airlines I need some time off and you need to pay for your actions!!!
This policy does seem a bit over the top, or at least I can’t find a business justification for it other than to gouge the customer. Given that the airline does not pay anything to TAs anyway, I can’t see a benefit to trying to drive people away from them.
Delta has been my least favorite airline because of their lack of service, extra fees and inability to use my bank of SkyMiles. But this new effort to kick their customer base in the shins is over the top. My recent calls to book flights using my vast accumulation of SkyMiles were enlightening. After a few flights came up negative for availability, I was told that he (the reservationist) would try 2 more flights and then I would have to do it online. Huh? Indeed, he stopped the search. Because I wanted different classes of air in my trip, I had to use the online services of an agent. The second agent spoke so fast I could hardly understand her or keep up with her. When queried, neither would answer my question, “has Delta limited the amount of time you are allowed to spend with a customer?”
Though availability is a different issue than that of the article above, it also speaks to Delta’s customer service philosophy when other airlines are ramping up service trying to encourage business. Read The Frugal Travel Guy’s article on Delta vs. American and United free flights
http://bit.ly/96EwTg
http://www.zippyreviews.com/travel_blog
I hate to say this but this is not anything new. Delta has actually been doing this for quite a while and some other carriers as well. Unfortunately this is the direction our industry is going. My clients all know to contact me or one of my colleagues to make changes on ANY carriers tickets. We have someone a client can contact 24/7 so it is not a problem. Frankly our agents are much more knowledgable and friendly anyway so the whole “I need to change my ticket” experience is much better served by the agency than the airline.
Trudy Richardson February 17, 2010 at 9:49 am
Delta has finally topped greed levels in airlines. I have been a travel agent for 30 years and I am sick of airlines and the way they continue to rip off the public and slide by any kind of laws regulating their behavior. I was a faithful partner to Delta for many years only to have that faith thrown back in my face when they decided that all the work we did,
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sorry to say, but, you guys should of boycotted DELTA some 15 years ago when they stopped commissions.
This is not new and is not limited to Delta. Many carriers charge this fee to “take over” the ticket from the travel agent and manage it for you. If you’re using a travel agent then why not call them to handle the changes for you? That’s what you pay them for, right? Otherwise using a travel agent is just an end-around on the phone booking fee that the airlines all charge.
Oh, and it is likely even worse than you think. Orbitz, Expedia, Travelocity, et al. are considered travel agents in these policies. So booking online with one of the OTAs is a recipe for a mess if you need to make a change or otherwise have issues with your flights. Booking with the operating carrier is almost always the best approach unless there is a compelling reason (e.g. fare, routing, mixed carrier itinerary, etc.) to go otherwise.
I didn’t know about this either but here’s what I found on Delta’s web site -
http://www.delta.com/traveling_checkin/ticket_changes_refunds/ticket_changes/index.jsp
Change Fees
Based on the fare rules, you may have to pay a service fee and/or a difference in fare. For travel within the 50 United States, the fee is $150 for Delta flights.
For travel outside the United States, the change fee is typically $250, but can vary based on location and type of fare. Changes are usually permitted only to the return portion of an international itinerary.
External Tickets
An additional charge applies if you would like us to change a ticket that we didn’t issue. This charge applies to any ticket issued in the United States or Canada by anyone other than us, such as:
A traditional travel agency.
An online travel agency.
Another airline, including SkyTeam and codeshare partners.
The external ticket handling charge does not apply to:
Tickets originally issued by us—Reservation Sales, ticket office, or delta.com.
Involuntary changes like cancellations, delays, or schedule changes.
Tickets issued with military or government fares.
Customers completing a SkyMiles upgrade.
Same-day Confirmed Travel.
The $50 external ticket handling charge is:
Waived if the change can be completed here at delta.com.
Applied for tickets changed through Reservations Sales.
Applied for tickets changed at one of our Ticket Office Locations.
Just another reason I stopped booking Delta. I am proud to say I have not sold a Delta ticket since the day they decreased commission. Living in Philadelphia there is no place Delta flies that my clients can’t get to on another airline. Despite what airlines say they need agents. Take a stand and choose an airline whose policies you detest and stop selling them. Change is only made when it affects the bottom line or laws are passed to stop this type of discrimination.
Another justification for not booking Delta, which I haven’t done in over 10 years.
A couple extra notes, Robert, it’s amazing, and even more disgusting that they charge for something booked by one of their Sky Team partners….so if someone flies in say, from Europe on KLM and then continues on on Delta they will also be liable.. What a way to make friends.
And Wandering Aramean, I agree that booking with an operating carrier might save you fees. But you had better hope for good weather etc. Hold times last week were usually over an hour and in one case I was told “Your call will be answered in 97 minutes.”
Thanks! Great comments and information. Another reason I don’t book or recommend Delta. I have experienced negative passenger service issues with them for years. Regarding airlines, I cringe when I say “service”. The airlines have progress to the state that clearly shows their one goal is to get all the money they can by any and all the means possible, passengers be dammed!
I’ve been a travel agent for 16yrs and find it harder to do business with the airlines each day. They are the worst entities to work with.
Mismanagement has been the order of the day. The public is required to bear the burden of off shore inexperienced workers, esp. Delta, and cutting us out of the equation. They don’t realize that we pay much toward the salaries of those people who refuse to help our clients in time of need. When asked by customers which is the best airline my answer is “none”. We are stuck with them as a means to an end to get where we have to go.
The internet is a negative factor in this as well. People don’t see our services as valuable because they ‘can do it themselves’ till the online booking agents make a mess of their trip and then they come to us to help them–when in fact the airline will not repair the damage.
We work for almost nothing in this business and most of us do it because we have attachments to loyal customers and we enjoy the interaction. So sorry that this industry has gone to this stage because of the airlines and their ridiculous policies and exhorbitant fees.
I fly Delta 15-20x a year and have so for years, for the past 9 years I have booked every one of my flights myself on Delta’s website, never had a problem, never had an issue, and never felt the need to spend 20 minutes telling someone else what I want booked when I can book it myself in 5 minutes.
These doom and glood stories of people that don’t use travel agents are tiny fraction of a percent compared to the people that booked themselves on the website and had a pleasant trip.
Perhaps all of the TAs are bitter since their business is dying and has been for 10 years, but blaming the airlines for trying to run their business better is no way for you to increase your own business.
I need to correct my last comment from “I cringe when I say “service”. It should read “I “cringe” when I hear the airlines used that word. They have forgotten that they are in an industry that supossed to provide “service” and “safety” to their customers.
OTC – ummm…my business is actually growing, not dying. Business is WAY up this year over last year and in fact, over 2008. We’re so busy – and were even before the snowstorms – that we’re all exhausted!
It should also be remembered, that back in the days when airlines paid commissions, Delta was the carrier that led the way in most of the commission cuts. Of course within days, every other carrier had matched them “for competitive reasons,” but Delta was usually the first to step forward and say “We’re reducing commissions.”
While I do NOT agree with Delta’s (or any airline’s) money grab these days, you might want to clarify your facts on this story.
The help section of Delta’s website (http://www.delta.com/traveling_checkin/ticket_changes_refunds/ticket_changes/index.jsp#change) states that this applies to ANY ticket that Delta did not issue. So that also means tickets issued by a Skyteam partner or any other airline.
And that it DOES NOT apply to Involuntary changes like cancellations, delays, or schedule changes. So if DL changes their flights and has to reissue the tickets, the customer won’t be charged the $50 regardless of who originally issued the ticket.
I really don’t care they are idiots.
We do a lot of groups and we only book with airlines who work with us.
Delta. Northwest, KLM, Air France one slimy pot.
Well, in this day of all your services being compensated by service fees, really, if you think about it the passenger would have had to pay you, the travel agent for those $50.00. Whenever we make a change this is the amount we charge the client.. Better for the airline to be responsible..
Don’t get me wrong, I surely don’t agree with Delta to word it as if they are penalized for using us, the travel agent.
These days our biggest competitors are the Airlines….
Travel Agents-Quit booking these clowns and let them die in Airline Hell..As ‘Frank” stated earlier, we should have quit booking them 15 years ago when they started commission caps….its not too late…
A clarification re what BryanSYYZ said. Yes, the fee is charged for tickets booked by other airlines and SkyTeam members. I can’t get a straight answer from Delta when their flight is booked as say, an Air France or KLM codeshare. And I can’t imagine many tickets booked on Delta by another airline except Sky Team members when it usually is a code share. (Plus the traveler presumably could call the original carrier at any time.)
Otherwise the change fee applies to all agencies, brick and mortar agencies and online agencies like Orbitz and Travelocity.
Re schedule changes, if it is their cancelled or delayed flight on the day of departure, Delta will reissue the ticket for no charge. But for flights cancelled in advance, or schedule changes in advance, Delta still advises travel agents that WE need to reissue our ticket in advance. As many times as it takes if there are repeated schedule changes. (Our record in the office is three on one ticket.) And most travel agents don’t charge a client for that, because it wasn’t the client’s change.
Another gray area is when Delta cancels a flight and there is no Delta alternative. I haven’t had one this winter because we don’t book much Delta but in some cases we have had to rebook clients on a different carrier. So far the clients haven’t been charged in those cases when the airline reissued at the airport – but those cases involved United and American.
Thanks for clarifying, Janice.
It’s even worse that even Delta can’t give a straight answer as to when the fee applies and doesn’t. Ugh!
Thanks
OK, I’ve donned my suit of armour so that I can play devils advocate. There’s an amount of guesswork in what I’m about to write but here goes.
Most large companies (not just airlines) are focused on profit, and relatively short term profit at that. Why? The stock market expects it.
Now, most of the airlines are financial basket cases but, they tend to be listed on an exchange so they are affected by those expectations.
So, I’m an airline executive. I look at how much it costs me to undertake a function through my website and then how much it costs via a travel agency. I’ll bet you the math makes it look like the web site is cheaper *and* that the more I can drive people to the web the cheaper it will become. So, what do I do? Put in place charges to drive people away from agencies. I might even put in place a different charge to drive people away from my own desks and telephone sales so that people use my web site.
Forget whether the website is what my customers (passengers) want and whether they can easily access it (not all passengers travel with laptops) cost is king.
Until airlines realise they are alienating their customers nothing will change. And nothing *will* change because most economy/coach customers simply sigh and get on with it. And they do that because, to those pasengers, price is king and they aren’t clever enough to work out the difference between a fare and the total price and the airlines are taking advantage of that.
FYI… before you all verbally kick Delta for these extra fees mentioned above, I know Alaska Airlines is one airline that has had this same change policy for at least the past year. I’m not saying it’s fair, but it’s not as uncommon as you think.
The worst flight we ever took was a Delta flight. The service was awful and we will never fly Delta again. There are other wirlines that go to the destinatiuons we choose to go to. I would NOT recommend Delta to anyone. We were in First Class (what a joke on Delta). Never again!
There needs to be a class action suit. Does anyone know of a good class action lawyer?
1). Delta advertises: “Apply for the American Express Gold Delta card and receive 25,000 points, enough for a free flight.”
Well, Delta charges 40,000 points per flight, not 25,000. I could not find a flight for April under 40,000 points.
2). A la Carte fees. Have you noticed a problem here? You pay the fee for luggage delivery because of the increase cost in fuel, so they said.
The Fuel‘s cost has decreased and luggage fees have increased. Where is the parallel?
Also, my luggage did not arrive with me on my last two flights with NWA/Delta and these flights were non-stop.
One flight we discovered the Delta curb service failed to place the luggage on the cart and we arrived in plenty of time (2 hours early).
Delta refused to refund our luggage fees of $100.00 due to their negligence.
Well, they broke the contract. The contract began when I paid for a service and the obligated party (Delta) did not perform per the agreement.
3). I hate when I attempt to contact Delta via phone. This is the message I get, “Sorry, due to weather conditions, we are unable to answer the phone!”
How about this message, “we are unable to answer the phone for we have decided not to hire an adequate amount of employees” or “we are attempting to train the general public not to use the phone because we will save money, therefore we are requiring you to use the web and by the way we know you have a choice and we appreciate you using our airline, but only as long as you do it our way!”
When using the web to book a flight, it is very possible you will make an error and not get the best price. We, the consumer, are not trained in using their system and if you make a mistake, it is fatal.
How can Delta improve?
Do not charge luggage fees or any other A la Carte fees!
Always have the luggage accompany the passenger! (This is not required for domestic flights by the way. Only international.
Never lie to the passenger and tell them what they think the consumer wants to hear!
Serve a snack, to be included with the purchase of the flight!
Etc.
The small things count and today even more!
I have been an agent for 26 years. About 1/1/2 years ago, we dropped ARC and started booking only through airlines websites for our clients who wanted someone to do their air tickets for them. It has been a win/win situation. We charge a fee, the airline tickets are easy to work with, and if there is a problem, a call or email to Airline Customer Service dept. will be quickly resolved, in most cases.
WE no longer need to pay fees to ARC, or for tkt stock, or for printers, or for the shear frustration of dealing with any of that. Try it! You will love it!
KUDOS to Kathy….that sounds like the best solution..I have ARC and am actually looking to “drop” them too….
I too have been in the business for many years , 29 to be exact…the only airlines that I like are Southwest, Air Tran and Jet Blue…I acknowlege them as real people with warm blood in their veins …the others are just cold blooded vanpires sucking us all dry …
You all are clearly mistaken it’s not Delta’s fault that the government is ruining our economy, driving up prices, and letting oil speculators get away with whatever they want. You would be just as upset to and start charging more fees if you had a corner grocery store or gas station that started feeling the hurt. We’re all feeling the hurt from this recession and it seems as thought we may be heading into another one as Obama decides to let lobbyists, judges, and small-time politicians get away with enacting whatever stupid ass bills that they want. Don’t blame the airlines for these exhorbitant fees, blame CONGRESS!!!
10 years ago the airlines dumped paying up front commissions to travel agents to save money, there still are behind the scenes pay schedules with some airlines that have large companies ticketing on them, but the airline industry is not losing money because of travel agents. All travel agents should have boycotted these airlines when this happened, it would have crippled their res lines and made them think twice about it.
Now my story, I worked as a travel agent for 5 years before I took over a travel coordinator position for a company that sends 20+ coaches all across the US and Canada to train large groups and classes. There has not been a 2 month stretch where one of my travelers has had some issue with an airline, whether Delta, United or Continental (don’t use AA or US air much). These issues can be as simple as a missing bag, or as big as a changed flight while they are standing at the airport. I cannot tell you the number of times I have pulled flights in GDS Apollo as my traveler is standing there being told there are no options for their flights that day or they are being offered outrageous options no right-minded business traveler would take. I have helped travelers through storms and mechanical cancellations. I even had a couple of travelers working in Alaska, stranded during the volcano last year. I WILL NEVER go to booking flights directly online at the websites, unless they go to an option like Alaska Air’s display. The airlines job is to be profitable and make the most money. Displaying all optional flights obviously doesn’t mesh with Delta’s ability to do this for sure on their website. I have actually had times where I can pull a flight talking to a res agent that they can’t even see.
The airlines are now not even sending over accurate information related to schedule changes. And their favorite thing to do is lie and tell you it’s the agents fault that booked the reservation. I have caught different airlines in some of the worst lies. United two years ago stranded a whole plane told them to wait in the lobby (no hotel vouchers, no food credits, nothing) because there was weather delays, when their website showed the flight had been canceled due to a mechanical issue. They have since canceled adding information on why flights are delayed possibly becuase they were caught.
Mark my words, things are only going to get worse. Continental and United are now merging and their first goal is to increase revenue by 900 million. They are hoping to accomplish this with business travelers flights. READ increase fares and force elite travelers to pay for services they used to get. They are also reducing employment in Houston and Chicago. So unlike the NW requirement for merging with Delta, United’s outsourced reservation agents will only increase. Want a customer service agent that will help you? Don’t expect it in a couple of years. Flying is just going to get uglier.
i traveled Delt last october from atlanta to Rome they charged me $600.00 for my luggage which is very wrong i think is all about the money i ask delta where did you get you money when you didnt charge for luggage i refuse to fly you again if i have to send my luggage on ups or frd ex i will but you wont get another dime out of me.You used to be a good airline but no more.
Delta is wondering why they are losing passengers? Maybe it is because they are so damn greedy. I recently booked a flight for my husband from Atlanta to Boston. When I went to print the itinerary I discovered the return date was incorrect. I immediately called Delta to correct this and I was told there was a $146 service fee!!!! I told the representative that I made a mistake in entering the return date and why couldn’t they just change it as I accidentally clicked on what I thought was the correct date. But apparently any changes made had a service fee attached. A little mistake that could have been easily corrected cost me an extra $146.00 on top of the $381.00 this flight originally cost. I will never use Delta again. All this trouble just to fly on a plane where the seats are so close together your hip touches the person next to you, and then if the person in front of you puts the seat back it practically hits you in the chin and your afraid to drink anything cause it is so difficult to get out of your seat to stubble down the aisle and squeeze into a 4×4 room. Then all you get to show for it is a bag of stale pretzels.
You people haven’t seen anything as retarded as ‘Delta’s Staff’of incompetent jerks.
Note to Self, if 80% of staff is black, get off.
As SJK mentioned, I too picked the wrong return date, when I was absolutely sure it was correct.
You don’t pick wrong dates.
This is Delta’s scam right up front. I’ll bet any Delta agent any amount up to 10K cash.
I had the ticket already in hand printed, and by luck sent copy to partner who did see it wrong.
Now rebook from scratch, hoping you didn’t loose the flight altogether.
Two of us traveled to Australia. Payed full price, 3 days ahead of flight.
Delta 17, LAX to Sydney.
Delta 2181, Sydney to Melbourne, but not true.
1* By Virgin Blue was the clue missed but printed no where near the intended flight.
The actual flight 2181 is Operated by VIRGIN BLUE as VA Flt 2826 as a domestic flight.
It was never mentioned on the way over assuming we both had the same final to Melbourne. Plus the assumption Delta had agent in Sydney.
I head upstairs at Sydney International looking for Delta to clarify ticket.
Five football fields of agents, and no Delta exists while I struggle with two full bags of heavy gear.
I stop at a random Thai airlines agent being there was a human there.
She does a few calls seeing my ticket for connecting flight is totally retarded.
I owe her a major happy hour.
She then discovers that Virgin Air is the connecting airline, but you have to get on a transfer bus to go to domestic airport. Now 1/2 mile walk again.
Non of this is ever mentioned when you get ticket.
This caused major BS delay making the two of us disconnected by a good hour with no phone access or hotel known, or any person there that was picking us up.
Luckily, partner realizes what happened, and waited in Melbourne terminal.
We reconnect gladly and head straight for beer.
On the return, it gets even worse 6 weeks later.
Now Delta doesn’t have a record of flight itinerary for the return flight to USA.
It was Delta’s own agent that handled the call, when I called in to extend the flight
by two weeks.
I too had to pay the $250 extra.
When you get to LAX on schedule, or before depending on tail winds for 14 hour flight from Sydney to LAX, you and crew are forced to wait onboard till Customs opens for business at 6AM.
Delta has your ticket scheduled to depart LAX one hour later at 7AM.
That’s one hour after touchdown. It’s not fkg possible under two hours, and they know this.
You walk a mile through the worst pathway of broken escalators hauling heavy as hell bags that can’t be rolled.
You spend an hour at Customs minimum.
You also need to get your bags from cargo hold.
Now the really fkd deal.
When under way to domestic from Customs, my check-in bag goes w/o me on scheduled flight within that hour.
You just came out of a secure area, then forced to go out of the terminal back into domestic area of terminal, to then have to wait in cue of 200 people to go through security again.
This is the worst planned action by any airline that I ever experienced in thirty years.
Your flight leaves in five minutes that Delta scheduled while in cue at security.
You try to tell security of the issue, and all they imply is it’s not their problem, and won’t
get you at head of line to maybe catch the flight.
Now the added stress just created a fkg ugly pain in your chest.
Finally get through security, head to nearest Delta agent, and what the hell’s going on?
One of the agents just leaves the desk to not deal with it.
By luck, the other asked your name.
She see’s the issue and say’s their working on it. Yea Right!
Two weeks later when my partner arrives at same point, he goes through the very same steps of mis-applied fkd up mess.
Your booked for flight four hours later, but there is a flight out in a hour back to Mpls.
You asked for stand-by for it, and it’s set up vs the four hour layover flight later.
You get on board, the gangway pulls out and away.
They close the door on the ship, and Oh Fk!
Not one seat open.
They have to contact the tower to find someone to get the gangway back into position.
Not only are you pissed, but the entire crew and passengers are adamant voicing a blur of swearing and delaying their flight a half hour.
Your previous chest pains just go to the next level, and you try fkg hard to fight it.
When I get to Mpls, I head straight for baggage looking for my bag that left w/o me at LAX.
Instead of holding the bag, they assume it’s a missing person, and had it labeled to be trucked.
I spotted the bag just about to leave the terminal, and stopped it.
I don’t care what future flight is needed, never again will it be Delta.
They should of de-solved five years ago, but Northwest went with the lowest denominator of an airline worse than Continental, another one that won’t be used.
Even if Delta offered a free international flight anywhere, I’d say Fk You!