Customer service a casualty of U.S. airline recovery

by Jon Surmacz on June 25, 2007

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Today’s Top Story

Customer service a casualty of U.S. airline recovery
As frustrated as travelers may be with crowded planes and delayed flights, these are the realities of the leaner U.S. airline industry as it claws its way back to profitability after a brutal years-long slump. (Reuters)

What do you think? Which grade would you give airline customer service in 2007? Tell us what you think.

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What’s New On Tripso

Botox… no more laugh lines at sea
Last year, passengers on the big three cruise lines spent $4.4 billion for onboard extras like premium wines, gourmet dining and spa treatments. All that money has cruise executives salivating for new ideas to generate more revenue. At a recent cruise convention, industry insiders talked about new dining and wine offerings, targeted sales promotions and exotic spa therapies. But the big bomb was Botox. Is it coming to a cruise ship near you? (Anita Dunham-Potter)

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More travel news

Northwest expects $102 million in non-ticket revenue this year
Fresh out of bankruptcy, Northwest Airlines expects to make $102 million in non-ticket revenue this year from fliers who purchase seat upgrades, one-day airport club passes and more online or using self-service kiosks. (AP)

Bus crash in Kentucky kills 1, injures 66
A bus returning from a family reunion crashed on an interstate in southern Kentucky early Monday, killing one person and injuring 66 others, officials said. (AP)

The accountants have taken over the pool
What happens when you book a romantic weekend – and end up sharing the resort with a noisy conference? (The New York Times) (Registration required.)

Into middle America, but staying on the fringe
The writer spends time at Dreamtime Village, a community of artists and anarchists situated in the hills of southwest Wisconsin. (The New York Times) (Registration required.)

Fire sprinklers douse passengers at LAX
Fire sprinklers at a Los Angeles International Airport terminal turned on Sunday after a water pipe broke, dousing passengers waiting for flights or picking up their bags. (AP)

Flight delays continue for fourth day in Brazil
Flight delays stranded thousands of passengers across South America’s biggest country for a fourth straight day on Friday. (AP)

Today’s Travel Blogs

Sunrise, sunset
We’ve just passed the summer solstice, which means that the days are getting shorter again. Infinitesimally shorter, right now, but shorter. A friend passed along information about Sunrise Sunset customized calendars, an interesting web site that will show you the sunrise time and the sunset time for locations around the world. (Fly Away Cafe)

Park your car at a land-locked beach
Our big tip for visiting the German town Duisburg, where the region has been designated Europe’s Capital of Culture for 2010, is to visit the car park. Really. Apparently lots of Germans already do: it’s a multi-story construction that has been renovated to look and sound like a beach. (Jaunted)

Got a news tip? E-mail Tripso Today editor Jon Surmacz.

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