Great Post, Ryan.

I met a Gate Agent in RDU several years ago. We got to talking and the topic of PASSENGER behavior came up. She pointed to an area on her arm and said, “see this?…a passenger BIT ME there”. SHE HAD TEETH MARK SCARS!

What we have here is the media who gives the general public the impression that flying is awful and that they WILL be treated badly. Yes, the media incites this airport rage. That includes you as well, Mr. Elliott. You and the media blast the airlines and airline personnel. People feel like they are going to experience something awful, so they go in with the mind-set of that. Now, no matter how well that experience may be, if one thing goes wrong, it is going to seem like a tragedy to that person.

Example: I was on a flight the other day where we experienced a 45 minute delay while bags were loaded. There was lightning on the ramp and they were backed up. The bitterness of the passengers on that airplane was something to be desired. Just in my immediate area, people groaned and complained. Now, in my experience, this is not typical. I have a delay like this maybe one in 100 flights. But because the media has made things like this seem typical, when they really aren’t, this plane full of 150 people is less understanding and will lash out toward employees.

And, any VICTIMS of your RAGE will SEE YOU IN COURT.