Interesting when a passenger discusses their airfare. It’s their hard earned money or I paid good money for this ticket or my ticket cost was astronomical.
Yet, an airline’s COMPENSATION is never high enough.

I work for a large (10,000+ employees) company that is publicly traded and has operations around the world. While it is rare, from time to time, mistakes do occur in the pricing our products and services and we honor the incorrect prices. For example, I had a sales rep that underpriced a quote by $ 40,000 (which was 50% of the actual price) and we honor the inaccurate price quote because it was the right thing to do.

Sorry, but what exactly does ‘World Traveller fare’ mean?

I’m sorry but I have to call BS on BA. If I go into a store and buy ‘whatever’ and I pay for it – it’s mine and I can use it – if the store mis-priced it. too bad for the store, be more careful next time. Airfares are so out of wack how is anyone to know what is right or wrong.

While analogies can only go so far, the main difference here is the plane ticket and seat isn’t “completely yours” in the same sense as a tangible product you buy off a store. Practically all airlines state in their contract of carriage of similar what you can and won’t have when purchasing a ticket.

But…I do agree it’s fair and good if British Airways honored the tickets despite their error. It’s unfortunate they didn’t, and only time will tell if this will make a “considerable” dent on them.

I’m not sure if everyone who is affected by this bad fare will be pleased.

As the saying goes, you can’t please everyone.

Maybe BA should look at their last quarterly report and realize that they don’t need any bad press right now.

Kevin.

P.S. Hey, BA how is not allowing Travel Agents to sell your packages (and not wanting to sell your air tickets) working out for you?? Last quarter results shows what a braintrust you guys have….keep up the good work!!