Comments on: American Airlines to travel agents and passengers: pay attention — or pay up! http://www.consumertraveler.com/today/american-airlines-to-travel-agents-and-passengers-pay-attention-or-pay-up/ The last honest travel site Mon, 22 Mar 2010 15:14:03 -0400 http://wordpress.org/?v=2.9.2 hourly 1 By: Frank http://www.consumertraveler.com/today/american-airlines-to-travel-agents-and-passengers-pay-attention-or-pay-up/comment-page-1/#comment-13933 Frank Tue, 21 Jul 2009 13:50:21 +0000 http://www.tripso.com/?p=16476#comment-13933 On July 14th, 2009 at 8:47 am Dave said I agree the expiring miles game is a trick to generate money, and if they are capable of generating an email after the fact to try to sell reinstated miles, they would be quite capable of generating the email to the same address to warn miles are expiring. ========================================================== Exactly, the "expiring miles game" is a way for the airline to CONTROL future debt. On July 14th, 2009 at 8:47 am Dave said I agree the expiring miles game is a trick to generate money, and if they are capable of generating an email after the fact to try to sell reinstated miles, they would be quite capable of generating the email to the same address to warn miles are expiring.
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Exactly, the “expiring miles game” is a way for the airline to CONTROL future debt.

]]> By: Michael http://www.consumertraveler.com/today/american-airlines-to-travel-agents-and-passengers-pay-attention-or-pay-up/comment-page-1/#comment-13750 Michael Wed, 15 Jul 2009 16:32:22 +0000 http://www.tripso.com/?p=16476#comment-13750 American has a "reengagement challenge" that will let you get your miles back without paying the outrageous fees. Have your client call for the details. For nearly a quarter of a million miles, it's worth a call. The details vary depending on the number of miles to be restored (and can probably change at any time since it's an undocumented program), but essentially you have to opt in to AA emails, apply for a Citi AA card, fly a certain number of miles, and/or earn miles from AA partners. There's a thread about it on FlyerTalk.com, which I've linked to above. (Click on my name.) American has a “reengagement challenge” that will let you get your miles back without paying the outrageous fees. Have your client call for the details. For nearly a quarter of a million miles, it’s worth a call.

The details vary depending on the number of miles to be restored (and can probably change at any time since it’s an undocumented program), but essentially you have to opt in to AA emails, apply for a Citi AA card, fly a certain number of miles, and/or earn miles from AA partners.

There’s a thread about it on FlyerTalk.com, which I’ve linked to above. (Click on my name.)

]]> By: tripso.com | American Airlines to travel agents and passengers … « Travel http://www.consumertraveler.com/today/american-airlines-to-travel-agents-and-passengers-pay-attention-or-pay-up/comment-page-1/#comment-13719 tripso.com | American Airlines to travel agents and passengers … « Travel Wed, 15 Jul 2009 04:57:02 +0000 http://www.tripso.com/?p=16476#comment-13719 [...] More:  tr­ips­o.com­ | Am­er­ican­ Air­lin­es­ to tr­avel... [...] [...] More:  tr­ips­o.com­ | Am­er­ican­ Air­lin­es­ to tr­avel… [...]

]]> By: tripso.com | American Airlines to travel agents and passengers … http://www.consumertraveler.com/today/american-airlines-to-travel-agents-and-passengers-pay-attention-or-pay-up/comment-page-1/#comment-13715 tripso.com | American Airlines to travel agents and passengers … Tue, 14 Jul 2009 20:36:43 +0000 http://www.tripso.com/?p=16476#comment-13715 [...] the rest here: tripso.com | American Airlines to travel agents and passengers … Share and [...] [...] the rest here: tripso.com | American Airlines to travel agents and passengers … Share and [...]

]]> By: tripso.com | American Airlines to travel agents and passengers … « Bulgaria Travel Guide http://www.consumertraveler.com/today/american-airlines-to-travel-agents-and-passengers-pay-attention-or-pay-up/comment-page-1/#comment-13710 tripso.com | American Airlines to travel agents and passengers … « Bulgaria Travel Guide Tue, 14 Jul 2009 18:18:27 +0000 http://www.tripso.com/?p=16476#comment-13710 [...] View original here:  tripso.com | American Airlines to travel agents and passengers … [...] [...] View original here:  tripso.com | American Airlines to travel agents and passengers … [...]

]]> By: Phyllis http://www.consumertraveler.com/today/american-airlines-to-travel-agents-and-passengers-pay-attention-or-pay-up/comment-page-1/#comment-13709 Phyllis Tue, 14 Jul 2009 18:12:45 +0000 http://www.tripso.com/?p=16476#comment-13709 It's news to me that United sends out warning letters - 5 or 6 years ago I had started a new job that didn't allow me to travel for a while - All of a sudden I lost over 50,000 miles with NO warning - when I appealed within a few weeks of the loss, I was told nothing could be done - then, to add insult to injury, I was awarded 50 miles a week later for having participated in a survey earlier. Needless to say United has lost my business forever and I now travel a lot! It’s news to me that United sends out warning letters – 5 or 6 years ago I had started a new job that didn’t allow me to travel for a while – All of a sudden I lost over 50,000 miles with NO warning – when I appealed within a few weeks of the loss, I was told nothing could be done – then, to add insult to injury, I was awarded 50 miles a week later for having participated in a survey earlier. Needless to say United has lost my business forever and I now travel a lot!

]]> By: Traveler's Pages Community — Blog — tripso.com | American Airlines to travel agents and passengers ... http://www.consumertraveler.com/today/american-airlines-to-travel-agents-and-passengers-pay-attention-or-pay-up/comment-page-1/#comment-13708 Traveler's Pages Community — Blog — tripso.com | American Airlines to travel agents and passengers ... Tue, 14 Jul 2009 18:10:48 +0000 http://www.tripso.com/?p=16476#comment-13708 [...] Original post:  tripso.com | American Airlines to travel agents and passengers … [...] Sorry, should have said good post! Waiting for your next one! [...] Original post:  tripso.com | American Airlines to travel agents and passengers … [...]
Sorry, should have said good post! Waiting for your next one!

]]> By: tripso.com | American Airlines to travel agents and passengers … « EMALLY http://www.consumertraveler.com/today/american-airlines-to-travel-agents-and-passengers-pay-attention-or-pay-up/comment-page-1/#comment-13703 tripso.com | American Airlines to travel agents and passengers … « EMALLY Tue, 14 Jul 2009 17:07:50 +0000 http://www.tripso.com/?p=16476#comment-13703 [...] Continued here: tripso.com | American Airlines to travel agents and passengers … [...] [...] Continued here: tripso.com | American Airlines to travel agents and passengers … [...]

]]> By: Traveler's Pages Community — Blog — tripso.com | American Airlines to travel agents and passengers ... http://www.consumertraveler.com/today/american-airlines-to-travel-agents-and-passengers-pay-attention-or-pay-up/comment-page-1/#comment-13699 Traveler's Pages Community — Blog — tripso.com | American Airlines to travel agents and passengers ... Tue, 14 Jul 2009 16:07:49 +0000 http://www.tripso.com/?p=16476#comment-13699 [...] Original post:  tripso.com | American Airlines to travel agents and passengers … [...] [...] Original post:  tripso.com | American Airlines to travel agents and passengers … [...]

]]> By: Henry http://www.consumertraveler.com/today/american-airlines-to-travel-agents-and-passengers-pay-attention-or-pay-up/comment-page-1/#comment-13698 Henry Tue, 14 Jul 2009 14:36:59 +0000 http://www.tripso.com/?p=16476#comment-13698 It's disappointing that AA apparently does not send out a proactive alert advising AAdvantage members their miles will be expiring soon. Given that AA is a generally effective email marketer, and an extremely strong database marketer, this is truly a surprise. FWIW, United does this for its Mileage Plus members. A friend recently told me that UA emailed him to alert him that his 61,000 MP miles would expire without any Mileage Plus activity. There's really no good business excuse for an airline to not alert customers about their potential loss of an asset like their FF miles. It’s disappointing that AA apparently does not send out a proactive alert advising AAdvantage members their miles will be expiring soon. Given that AA is a generally effective email marketer, and an extremely strong database marketer, this is truly a surprise. FWIW, United does this for its Mileage Plus members. A friend recently told me that UA emailed him to alert him that his 61,000 MP miles would expire without any Mileage Plus activity. There’s really no good business excuse for an airline to not alert customers about their potential loss of an asset like their FF miles.

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