American Airlines has posted on their website a willingness to offer compensation to passengers whose flights were delayed or canceled. However, AA has not specified what “compensation” will mean. Get ready for frustration.
Go to this AA website page. [http://www.aa.com/aa/pubcontent/en_US/urls/md80.jsp]
Here is the American Airlines official line from their website. Go to aa.com and look for a link at the top of the first page next to Advisory: Aircraft Inspections Affect Some AA Travel. The link takes customers to an information page with a link to email regarding the request. This is most of the text on that page.
We sincerely regret the inconvenience created by the cancellation of a portion of American Airlines’ flights which started on April 8. Additional inspections of our MD-80 fleet are being conducted to ensure precise and complete compliance with the FAA’s directive related to wiring in the aircraft’s wheel wells. Please be assured that safety of our customers is, and always will be, American’s first priority. For more information about your flight, please check Gates & Times.
Customers who were inconvenienced with overnight stays may Email American Airlines Customer Relations [this link can only be accessed through the website] to request information about compensation. Within the email form, please select “April 8/9/10 Flight Disruptions” from the Email Subject drop down menu. Please provide the flight number on which you were scheduled to travel and a brief description of your circumstances in the message area provided.
Reservation Changes Due To Aircraft Inspections
Customers who were scheduled on a flight that was cancelled may request a full refund or may apply the value of their ticket towards future travel on American Airlines. Additionally, customers scheduled to travel on any MD-80 flight from April 8 – 11, even if their flight has not been cancelled, may rebook without a change fee to any AA flight with availability in the same cabin as long as their travel begins by April 17.One ticketed change is allowed, and no change fee will apply.
For assistance, contact our Reservations personnel at 1-800-433-7300 within the United States or Canada. If you are calling from outside the United States or Canada, please check our Worldwide Reservations Numbers page for Reservations contact information.
