Wow! Count on a hotel in Las Vegas to find a new way to rip off its guests.
I paid for 24-hour Internet access upstairs in my room at the Rio All-Suite Hotel & Casino Las Vegas with LodgeNet, but when I went downstairs to the convention center and tried to log into LodgeNet, it didn’t work. It requires a separate log-in — and, you guessed it! — a separate charge!
Why?
“We do it that way because that’s the way we do it,” said Charles Willis, who said he was the manager on duty.
Now there’s customer service for you.
Then, he added, “That’s wireless and upstairs is wired. Wireless is handled by the business center.”
Since I can’t be in two places at once (and thus can’t be using the two at once), there’s only one word for this: “Ripoff.” Pure and simple.
Solution? No access in the conference center — just pay for it and use it in my room. Since it’s almost a 20-minute walk from the conference center to my room, that’s a pretty unacceptable solution.
But it’s far less acceptable to pay the Rio twice for something I’m only using once.
