Literally, hundreds of thousands of newspaper readers are frequent fliers and business travelers whose current airline transportation world this merger proposes to upended. The effects on consumers should be the media’s focus, not the romance of the deal.
The long-rumored merger between American Airlines and US Airways appeared to move a step closer early this month when Tom Horton, American’s chief executive, announced that the two carriers were in “discussions” and that a decision would be made “within a matter of weeks.”
In a steady climb to the top, US Airways has topped the airline quality rankings among the Big 5 network carriers. From the bottom of the pack back in 2007 the carrier has steadily climbed into the top spot. Plus, other surprises.
US Airways is kind of obsessed with its numbers. It’s a good kind of obsession — it regularly touts its improvements in on-time arrivals, misplaced baggage, oversales and other metrics reported every month to the Transportation Department. Why is the airline so fixated on these figures? I asked Robert Isom, US Airways’ executive vice president and chief operating officer.
After the cameras and the reporters go away, what happens to the survivors or the families of the victims of an airplane crash and who takes care of them? Former airline employee David Burns discusses his experience with post-accident family assistance.
Soon all the jokes about bad airline food will be passé on US Airways. The carrier is eliminating all snack food service on domestic routes.