upsell

Revenge at sea: 5 ways passengers are getting even with cruise lines

by Christopher Elliott on April 21, 2009

Cruising isn’t what it used to be. Just ask Steve Roberts, who recently sailed from Costa Maya, Mexico, to Nassau, Bahamas on the Carnival Glory. Although his floating vacation was billed as an “all inclusive” experience, Roberts found it was anything but that.

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Upsell tactics — legitimate or bait-and-switch?

by Charlie Leocha on April 20, 2009

JetBlue, Frontier, Northwest and United are among the airline leaders in the art of upsell. This practice allows the airlines to keep a low price available in sales channels to entice customers to buy, then they offer upgrades for larger seats, inflight entertainment and food.

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