Airlines love big splashy advertisements when they roll out new service and when they are offering fare sales. But when they raise fares, add fees or change mileage programs (usually to the detriment of consumers), somehow that’s not a priority communication. The latest mileage-program changes from the United-Continental merger are no different.
Would you rather United, or your preferred carrier, offer you as many chances as possible to pay (with miles or money) into the front cabin, or would you feel more loyal if they left more seats available on a free semi-standby basis?
Janice Hough gives us four things to think about before booking a discounted ticket and requesting an upgrade with frequent flier miles.
Janice Hough tells us why expiring systemwide upgrades make January the toughest month for upgrades on United Airlines. Too late for this year, but start planning for the next.
While many travelers are still planning last-minute holiday vacations, others are already working on next summer. They figure that planning seven or eight months in advance should put them ahead of the game, right? Well, if the object is to fly in business class to Europe, at a reasonable price or with an upgrade, it [...]
Airline schedule changes are an unfortunate fact of the traffic business; especially when they result in missed connections or new times that don’t work with travel plans. Why do airlines do it? Sometimes it’s an increase or decrease in demand, other times the airline wants to move their aircraft around, sometimes existing connections aren’t working.
Delta starts unionization voting as union flight attendants from Northwest are merged with the non-union Delta folk. FAA orders airline to inspect Japanese-made seats. Secrets of getting upgraded.
Attention frequent fliers: If you can’t get a confirmed upgrade on your next flight, don’t do what Jim Downey did. He put a “hold” on two business class seats, in an effort to secure a better seat on an American Airlines flight to Paris — something that’s against the rules — and he got caught.
As much as travelers might hate them, upgrade co-pays are probably not going away. At up to $500 one way, at this point they have to be a significant revenue source, although the airlines are not releasing figures.
Nobody loves co-pays when they are upgrading with miles, but most frequent travelers are grumpily getting used to them. For two clients on American Airlines, however, the $750 they paid to upgrade flights to Costa Rica ended up causing a mistake that could have stranded them on their trip.