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Vietnam Airlines is joining the SkyTeam affiliation. SkyTeam includes: Air France-KLM, Delta Air Line, Korean Air and more smaller carriers. Today, I worry that being a member of an alliance will bring down the level of service that I have come to expect from Vietnam Airlines.
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While airlines like to promote free tickets with their mileage programs, the award that many even semi-regular clients want is an upgrade. These are the very awards that are getting harder to get.
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So now that Continental is part of Star Alliance, there are more ways than ever for United “Mileage Plus” and Continental “One Pass” members to get miles. In addition, these are especially valuable miles that qualify towards elite status.
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One of the most sought after benefits for frequent fliers is not free tickets, but the chance to escape the cattle car in the back, and sit up in business or first class with an upgrade.
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These days, even the most hard-core fans of airline paper tickets have largely gotten used to the idea of e-tickets. Many don’t even bother bringing the receipts or itineraries with them to the airport.
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United Airlines just quietly announced a significant change to their proposed Mileage Plus co-pays. It seems feedback from their top-level fliers was significant enough to make United delay the programs, eliminate some of the co-pay pain and, finally, make some discounted fares upgradeable.
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United Airlines is joining the airline with frequent flier programs that demand a co-pay to upgrade. The new regime starts July 1st. Get ready — the co-pays are hefty.
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When a client has a problem with an airline and their mileage upgrade, it’s usually an isolated incident caused by a temporary glitch — or more likely, human error. (One of the more common ones is an airline reservationist waitlisting an upgrade for the wrong flight or date.) But when several people have the same complaint, maybe something is wrong with the system.
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This is the time of year when many people start planning spring and summer vacations. As a travel agent, I have to refer clients looking for free tickets back to the airlines, since we can’t book them, but I can often help booking upgrades. But in March, the results are usually the same – everything sold out.
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It’s that time of year again in our office. People are starting to plan their summer trips to Europe. And one of the most frequent questions we get is, “Can I take that United nonstop from San Francisco to Paris?”
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