United is betting that both improving and reducing the number of premium seats will increase the number of people who will actually pay for those seats.
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upgrades
I’m gripped by guilt when I get upgraded or somehow score a premium seat, which happens almost never, because I refuse to participate in those addictive airline loyalty programs. But when it does, I always cast a hesitant glance back to the economy class section, where the seats are stacked so close together that you almost can’t move, and I feel a little ambivalent – and ashamed.
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Airline rules are complicated enough that even most frequent flyers have a hard time keeping track of them. However, even many airline employees can’t keep track of them. As travel issues go, this one didn’t sound too difficult, in theory. A 1K client discovered he had a United Airlines upgrade expiring soon, and his son [...]
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As the United-Continental fun continues, one of the more interesting (for want of a less family-friendly word), has to do with the new PIN system. United MileagePlus members may have already had a password and Continental OnePass had a four digit PIN. Now, everyone has a PIN. They just don’t all know it.
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This post focuses on one particular merger issue, with lessons that go beyond dealing with airlines — dealing with the human element of memory, personal identification numbers (PINs) and passwords.
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Would you rather United, or your preferred carrier, offer you as many chances as possible to pay (with miles or money) into the front cabin, or would you feel more loyal if they left more seats available on a free semi-standby basis?
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Janice Hough gives us four things to think about before booking a discounted ticket and requesting an upgrade with frequent flier miles.
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Janice Hough tells us why expiring systemwide upgrades make January the toughest month for upgrades on United Airlines. Too late for this year, but start planning for the next.
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While many travelers are still planning last-minute holiday vacations, others are already working on next summer. They figure that planning seven or eight months in advance should put them ahead of the game, right? Well, if the object is to fly in business class to Europe, at a reasonable price or with an upgrade, it [...]
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