Strategies for getting hotel upgrades, Airlines apply for antitrust immunity in Japan, Boeing 787 tests reach halfway point
{ 0 comments }
upgrade
Sure, the latest customer surveys suggest customer satisfaction scores have plummeted to their lowest levels in years. (How bad is it? In one notable case, the industry celebrated a customer-approval grade of C-.) And if you read this column, you can try to count the many times the travel industry has let its customers down.
{ 6 comments }
Armando Alvarez’s first class upgrade was revoked by a United Airlines gate agent, because the gate agent said he was dressed too casually to sit in first class. Ned Levi explores airlines’ dress codes.
{ 15 comments }
You’d think reports of superior customer service from an airline like United would be random — a one-off for a carrier that consistently gets inferior scores. Maybe not.
{ 2 comments }
JetBlue, Frontier, Northwest and United are among the airline leaders in the art of upsell. This practice allows the airlines to keep a low price available in sales channels to entice customers to buy, then they offer upgrades for larger seats, inflight entertainment and food.
{ 7 comments }
Why wait for Google Travel, the long-awaited travel initiative from the search engine giant? You can Google your trip now.
{ 4 comments }
