Bethany Tully might have been forgiven for her confusion. After canceling an upcoming flight from San Francisco to Boston under unhappy circumstances, she discovered that her ticket credit on United Airlines was worth about half what she expected — an increasingly common complaint among air travelers.
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It happened to Louise Andrew twice last month. She made reservations on the United Airlines Web site, tried to cancel them within 24 hours for a full refund, and was told that the airline would be happy to issue a ticket credit instead.
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The Department of Transportation (DOT) and the European Union (EU) don’t seem to have ever seen an airline deal that they don’t like. Consumers are being consulted and there are comments that can be submitted to DOT, but the airlines are getting what they want. Consumers are getting less competition and ultimately higher prices.
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