Posts tagged as:

United Breaks Guitars

Oops! United loses Dave Carroll’s bags, guitar is intact

by Charlie Leocha on October 29, 2009

United Airlines has done it again. The same Dave Carroll, who responded to United Airlines’ total lack of response to breaking his guitar with a series of videos, just had his checked bag lost as he flew into Denver on United.

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United Breaks Guitars, the sequel: “What did you mean when you said you’re sorry?”

by Christopher Elliott on August 18, 2009

And now an update on an interview I published last week with United Airlines regarding the viral video controversy, United Breaks Guitars.

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United Airlines’ Higgins: guitar blunder “made terrific fodder for a video”

by Christopher Elliott on August 14, 2009

When something goes wrong on a United Airlines flight, Barbara Higgins hears about it. And as the company’s vice president of customer contact centers, she heard — or rather saw — trouble when she opened her mailbox a few weeks ago and watched the viral video United Breaks Guitars. But no one could have anticipated [...]

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