ua

What we’re reading: Unions and Delta, UA, CO pilots criticize management, cheap hotel room upgrades

by Stephanus Surjaputra on June 29, 2010

Unions and Delta cleared to vote on representation, UA, CO pilots criticize management for intrangience, cheap hotel room upgrades

{ 2 comments }

Airlines’ first priority? Putting customer service last

by Charlie Leocha on June 13, 2008

Charlie LeochaAmerican Airlines did it. Then United Airlines did it, followed almost immediately by US Airways. Am I talking about the controversial $15 fee for the first checked bag. No. I’m talking about putting customer service last.

{ 5 comments }