On Wednesday, March 30th, 2011, representatives of the Consumer Travel Alliance, Consumers Union, Consumer Federation of America and the National Consumers League met with representatives of the Office of Management and Budget and the Department of Transportation (DOT) to discuss the pending DOT rulemaking, “Enhancing Airline Passenger Protections” (DOT-OST-2010-0140).
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Federal law says an airline can’t limit its liability for lost, damaged or delayed baggage to less than $3,300 per passenger. But if you’re flying on Delta Air Lines, you might have thought otherwise.
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The Transportation Department today fined President Air Charter, a Canadian air taxi operator, $20,000. Why? It had apparently violated cabotage laws.
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Airline passengers have been treated as if they are Medieval serfs. Hopefully the new DOT focus on enforceable consumer protections will find its way into customer service plans and contracts of carriage of every airline that serves customers in the U.S. whether they are domestic carriers or foreign.
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DOT doesn’t have to figure out exactly how to present the fees. I promise you these fees will find their way into new websites and new travel agent displays in ways that we can not even envision today. That’s the magic of the free market system.
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Amazing! The airlines can do it. They can deal with tarmac delays without canceling flights. They’d better, because with the minimum capacites they are working with, cancellations would be a mess for everyone involved.
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A new study by a team of aviation consultants, which claims the government’s new tarmac delay rule will cost the flying public $3.9 billion during the next two decades, is making waves in the aviation industry and beyond. Is it self-serving airline propaganda?
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Chris Elliott has written this series of posts in order to make sense of the Transportation Department’s (DOT’s) proposed rules and offer the most informed feedback during its commenting period.
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Just after the announced Department of Transportation (DOT) proposed rulemaking on denied boarding compensation among other consumer issues, the Wall Street Journal suggested that perhaps an auction of sorts be used to determine which passengers are “bumped.”
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Ban peanuts? Really? That’s the first reaction I get when I mention the final, and perhaps the most ridiculed, of the Transportation Department’s proposed new rules. Seriously — why would the government do away with peanuts on a plane?
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