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Twitter

7 secrets for boosting your online power

by Christopher Elliott on March 11, 2010

As social networking applications like Twitter and Facebook have come of age, being online can be the most effective shortcut to getting great customer service.

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What we’re reading: Turkish Air plans new service class, United’s Twitter account hacked, Republic may drop Midwest/Frontier names

by Steve Surjaputra on March 2, 2010

Turkish Air plans new service class — less than first, better than business; United Airline’s Twitter account hacked, Republic may drop Midwest/Frontier names to unify airline brands

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What we’re reading: Casinos use social media sites, A380 irks engineers, Delta pilots union assails NTSB

by Steve Surjaputra on November 2, 2009

With the popularity of Facebook and Twitter, casinos are using the sites to reach out to their customers and gauging what they could do better by the comments.

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Vacation safety in a cyber-sophisticated world

by Laura Townsend Elion on October 21, 2009

Everyone knows that certain things are common sense if you’re going away — Stop the newspapers, hold the mail, time the lights, set an alarm if you have one, get someone to mow the lawn or shovel, ask a neighbor to look over once in a while, or a friend to stop by. There are lots of old common-sense initiatives you can take to make your home less vulnerable to thieves while you’re not there, and there are some that can invite thieves in — My Space, Facebook and Twitter and the like.

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What we’re reading: CSA still for sale, tweets new headaches for airlines, synthetic diesel at LAX

by Steve Surjaputra on August 20, 2009

The Czech national airline is still up for sale after Air France/KLM pulled out of the auction. Twitter and Facebook are adding to the airlines’ PR problems. Synthetic diesel fuel is being planned for use at LAX.

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6 ways to leverage social media for a better vacation

by Christopher Elliott on July 28, 2009

Before the latest social media revolution, Jessica Gottlieb would have probably watched helplessly when her kids, Jane and Alexander, were trapped on the tarmac, waiting for their Virgin America flight to take off. But that’s so 2008.

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Got a gripe with your airline? Twitter it

by Steve Surjaputra on April 6, 2009

If you’ve got a question for your airline, or you have a gripe, see if it has a Twitter page. It might be faster than waiting on the phone or e-mailing customer service.

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A contagious virus? Marketing campaign sinks Cruise Critic

by Anita Dunham-Potter on March 13, 2009

Anita Dunham-Potter Are the Royal Champions about to be dethroned? Based on the fallout from last week’s column about Royal Caribbean’s secretive group of cybercheerleaders, you might be forgiven for thinking so. Anita Dunham-Potter has the details.

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You’re missing a pretty good conversation on Twitter

by Christopher Elliott on February 25, 2009

Many of your fellow passengers and guests are “twittering” — sending out 140-character bursts of observations, comments and opinion through the microblogging site Twitter — and in the last few weeks, the conversation has become pretty interesting.

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Microblogging madness: Changing travel one tweet at a time

by Christopher Elliott on February 11, 2009

“There’s a plane in the Hudson. I’m on the ferry going to pick up the people.” Those words, hastily typed on Janis Krums’ iPhone just after US Airways flight 1549 crashed into the Hudson River last month, marked yet another milestone in the microblogging revolution.

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