Twitter reactions to AA Chapter 11 filing, site for discount outerspace travel launched, government aircraft ops lack oversight
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$1.75 billion DFW renovation, a lesson in social media and web PR, on-time delivery for 787 says Boeing
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As social networking applications like Twitter and Facebook have come of age, being online can be the most effective shortcut to getting great customer service.
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Turkish Air plans new service class — less than first, better than business; United Airline’s Twitter account hacked, Republic may drop Midwest/Frontier names to unify airline brands
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With the popularity of Facebook and Twitter, casinos are using the sites to reach out to their customers and gauging what they could do better by the comments.
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The Czech national airline is still up for sale after Air France/KLM pulled out of the auction. Twitter and Facebook are adding to the airlines’ PR problems. Synthetic diesel fuel is being planned for use at LAX.
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If you’ve got a question for your airline, or you have a gripe, see if it has a Twitter page. It might be faster than waiting on the phone or e-mailing customer service.
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Are the Royal Champions about to be dethroned? Based on the fallout from last week’s column about Royal Caribbean’s secretive group of cybercheerleaders, you might be forgiven for thinking so. Anita Dunham-Potter has the details.
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