As social networking applications like Twitter and Facebook have come of age, being online can be the most effective shortcut to getting great customer service.
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As social networking applications like Twitter and Facebook have come of age, being online can be the most effective shortcut to getting great customer service.
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Turkish Air plans new service class — less than first, better than business; United Airline’s Twitter account hacked, Republic may drop Midwest/Frontier names to unify airline brands
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With the popularity of Facebook and Twitter, casinos are using the sites to reach out to their customers and gauging what they could do better by the comments.
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The Czech national airline is still up for sale after Air France/KLM pulled out of the auction. Twitter and Facebook are adding to the airlines’ PR problems. Synthetic diesel fuel is being planned for use at LAX.
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If you’ve got a question for your airline, or you have a gripe, see if it has a Twitter page. It might be faster than waiting on the phone or e-mailing customer service.
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Many of your fellow passengers and guests are “twittering” — sending out 140-character bursts of observations, comments and opinion through the microblogging site Twitter — and in the last few weeks, the conversation has become pretty interesting.
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“There’s a plane in the Hudson. I’m on the ferry going to pick up the people.” Those words, hastily typed on Janis Krums’ iPhone just after US Airways flight 1549 crashed into the Hudson River last month, marked yet another milestone in the microblogging revolution.
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