Whenever an airline introduces new lie-flat seats for its richest customers or makes its “elite” level more elusive by restructuring its loyalty program, as has been happening lately, it sparks a predictable debate about the growing rift between the “haves” and “have-nots” in travel.
As 2013 draws to a close, you know something is wrong — very wrong — with the way we travel. Expedia’s Airplane Etiquette Study, released this month, exposes the many ways we’re annoyed. Topping the list: negligent parents, seat kickers and smelly seatmates.
The travel industry likes to describe itself as “family friendly.” But some customers and family travel experts claim the travel industry preys on families as much as it pampers them, broadsiding these helpless customers with junk fees and surcharges.
After Linda Grimes accidentally cracked the windshield on her uninsured Enterprise rental car, she imagined a worst-case scenario unfolding, including months of back-and-forth between her and the company’s legendary claims department.
When a gridlocked Congress shuttered vast sections of the federal government on Oct. 1 and furloughed 800,000 workers, its decision touched tourists in unexpected ways, from abruptly canceling a camping trip in a national park to foiling a destination wedding. It drained visitors from popular attractions, causing hotel occupancy rates to plummet and hurting other travel-related businesses. Along the way, many travelers have discovered the important — and often underappreciated — part that the federal government plays in travel.
Recent revelations of the National Security Agency’s sweeping domestic surveillance programs may have angered many Americans, but for most travelers, it was nothing new.
Margins have airlines selling more ancillaries through agents Travel agents are increasingly able to sell ancillary products, so now some airlines are thinking about giving them compensation. Sabre is currently booking ancillary services for nine airlines, with three more soon to be online and 21 more in the pipeline. Travelport’s Agencia product enables retailers to […]
Are you still forgetting to pack your manners when you travel? If you are, then please meet Grace, a flight attendant who recently turned to me for some career advice.
Travelers say airport security less stressful than healthy eating, AA/US Airways merger approved, FAA may restrict 787 flights
This weekend we look at how newly passed marijuana laws passed in Colorado and Washington State might impact ski resorts. We look at the travel information served up by Google. And, Consumers Union urges airline travelers to understand the fees airlines are charging this holiday season.