travel agents

Condominiums and villas can be a great vacation option. For prices that are similar to that of a hotel room, travelers can end up with more space and a kitchen, which even for those who don’t want to cook, can save a lot of money on snacks and beverages. But, if there is a problem, having a good tour operator on your side may make a big difference.

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I received a schedule change message from Caribbean Airlines this last weekend. It looked like it might be one of those unfortunate examples where the schedule change would ruin the trip. But, AA worked miracles and switched my clients to an even better flight.

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No one said that merging two of the biggest U.S. carriers was going to be easy; it isn’t. Frequent travelers who live near Northwest and Delta hubs might be excused for smiling as United and Continental travelers deal with some of the issues they dealt with a couple years ago.

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Six questions travelers should ask themselves before they get started with booking a trip to Hawaii, either when booking themselves with an online booking site or working with a travel agent.

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Anyone who flies regularly and/or works in the travel industry has had plenty of head-scratching moments about the airlines. Greed — the desire to maximize revenue — is understandable. Incompetence can be accepted as well, although with today’s unemployment rate one wonders, how do some of these people have jobs. But some self-inflicted airline actions leave many of us speechless.

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Many travelers like the comfort of a big chain hotel when traveling overseas, others prefer something local with more character. While I personally like character, as a travel agent I’ve learned to appreciate things about the chains, especially in terms of having a backup for problems. With a problem in Dakar, Starwood came through big time.

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Street fairs in New York City, ASTA criticizes DOT’s proposed rule, TSA terror watch spots on hotel TVs

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A new bill has been introduced in the Senate that mandates website operators include information about what on-site health and safety services are available at each listed property, including but not limited to the availability of a nurse or physician on the premise and the presence of a lifeguard on duty.

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How Lufthansa made a good client, who is a frequent flier to Europe, and one of their travel agents, who books a lot of travel to Europe, very happy.

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The travel industry has a lot of jargon. While much of it is relatively useless except to people in the industry. many of these terms matter. One of those is “record locator.” In short, a record locator is the confirmation code for a flight, with the actual airline flying that flight. Depending on how a [...]

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