“We are all too familiar with the sometimes draconian policies and less-than-stellar customer service,” Clay Hawley’s e-mail began. “This story is the opposite of that.”
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Posts tagged as:
travel agent
Looking to getaway this winter? What could be more fun than sailing to an exotic port while the folks back home are shoveling snow? More cruise ships are afloat and more departure ports exist than ever before. Even better, all this extra capacity means better deals. How do you get the best one? Here are five tips.
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I’m not a travel agent, although I’m well-traveled. So when friends ask me to help them book travel, I tend to run in the other direction.
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When Martha Schmidt tries to cancel her airline tickets, her online agent promises to help her reuse the credit quickly. But after eight hours on the phone and an email promising a response “within four to eight hours” she feels as if she’s being stonewalled. Are her tickets missing in action?
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Frank Santa Maria buys two tickets to Italy on Expedia. But when an agent misspells his wife’s name, he must embark on an odyssey to ensure she’ll be allowed to use her tickets. Will he be successful?
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Other columnists for this site, who are also travel agents, have written excellent articles about what makes a good travel agent — very handy advice and very well-sourced as it is, coming from the proverbial horse’s mouth. But it struck me, in this me! me! me! generation – what about me?
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A true travel professional will be on your side from beginning to end. But what happens when you run across one of the 138,000 plus people that have bought their way into the travel industry by joining an alleged pyramid scheme? Whose side are they on?
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As a rule, most travel agents are well-trained, competent professionals who work hard for you. But there are exceptions to every rule. Take Kathleen Rossano of East Brunswick, N.J., who was recently sentenced to a 10-year prison term for stealing more than $75,000 from her travel agency.
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As airlines cut back their schedules, a connecting flight may be your only choice to your destination. As winter approaches, those connections have more and more potential for trouble. But while there are no guarantees in travel, there are ways to increase the odds of getting to your destination.
It’s not just the obvious warm weather-cold [...]
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Got some vacation time coming but you don’t know where to go? A new site called TravelMuse wants to help.
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