The new airfare order with fares, surcharges, fees and variations thereof will mean passengers will have to give airlines, travel agencies, GDSs and search engines even more information than ever before to find the lowest airfare. Privacy, once an afterthought when purchasing a ticket will become an issue.
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United Airlines by trying to foist credit card fees onto their agents is striking a blow against consumer protections offered by credit cards. Any way United slices their business, they are still, in the end, the service provider and should be liable to credit protections for services not rendered.
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The latest cost-cutting move by United Airlines may end up disappearing like many other ill-fated airline trial balloons. Or it may radically change the travel industry.
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