One of the most common complaints I get from Amtrak customers is about their tickets. The National Railroad Passenger Corporation uses old-school paper tickets that have cash value. I asked Matt Hardison, Amtrak’s chief for sales distribution and customer service, about the ticket troubles, and how to solve them.
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Research has found both United and US Airways routinely refused to waive fees for blind callers booking by phone, even after being made aware of the regulations.
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Diane Stephany loses her Amtrak tickets. But instead of replacing them, the company wants to charge her for new ones. Can it do that? And what are her options for a refund?
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Many airlines have a best fare guarantee of some kind on their sites. Simply put, it tells you that if you find a lower fare on another site for the same destination and same fare class, they’ll match it and give you something (usually a voucher).But be careful about them.
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