I planned an once-in-a-lifetime trip for my two children and me to South Africa a few months ago. I used a travel agency to book my airline tickets.
My travel agent told me the flight was made with American Airlines. As the date got closer, I called American and was told the booking was there but hadn’t been paid. I was very upset and immediately confirmed and paid for the reservation. It was start of a fiasco.
{ 3 comments }
When Dimple Kelley used a service called Bill Me Later to book a Continental Airlines ticket for her son, Brian, she never imagined she’d be fighting with the payment company’s collection department half a year later. But then, no one can see a nightmare ending like this coming until it’s too late.
{ 3 comments }
Question: I’m trying to get a refund from United Vacations, but nothing seems to be working. I booked a car-and-air package from Denver to Lihue, Hawaii, through United Vacations recently. I registered my airfare through Yapta.com, which alerts you when the price of your flight drops. A few weeks later, I received a notification that [...]
{ 13 comments }
Tom Brollini had to cancel a recent American Airlines flight because of health problems. He was left with the impression that he had until mid-October to rebook the flight — a common misunderstanding, as I’ve noted in the past. In fact, Brollini’s ticket credit had expired. Was he out of luck? If I had to [...]
{ 4 comments }
All this talk of higher airfares begs for some perspective. The Bureau of Transportation Statistics just released its latest airfare data, which showed a record drop in ticket prices.
{ 1 comment }
When Eileen Mather lands in Mexico City on her way to Tapachula, Mexico, she learns her airline ticket isn’t valid. Her airline forces her to buy a new one. Mather asks her online agency, Cheapoair.com, for a refund, but more than six months later, she’s still out $879. Is she also out of options?
{ 2 comments }
Jamie Tuttle’s roommate books tickets from Bahrain to Atlanta through Travelocity. But they never arrive, and when she’s forced to pay for a second set of tickets, neither her online agency nor her airline seem willing to refund the first pair she couldn’t use. After her credit card steps in and helps her recover the money, Travelocity sends her another bill. What now?
{ 5 comments }
Frank Santa Maria buys two tickets to Italy on Expedia. But when an agent misspells his wife’s name, he must embark on an odyssey to ensure she’ll be allowed to use her tickets. Will he be successful?
{ 9 comments }
On his return flight from Madrid to San Juan, Jose Morales is forced to buy a one-way ticket because of an error made by Expedia. Now the agency wants him to contact the airline for a refund. Can it do that? And what of its “promise” to take care of any problems that come up?
{ 3 comments }
You don’t have to look far for ticketing mistakes in an age of do-it-yourself booking. Here are the five biggest booking blunders — and tips for how to avoid them on your next flight.
{ 14 comments }
