Feds propose passport fee hikes, new tarmac delay rules could mean more cancellations, monitoring cockpit voice recorders
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tarmac delays
Kate Hanni’s FlyersRights.com issued their 2009 Real Air Travel consumer Report Card yesterday at the Press Club in Washington DC. If I had come home with a report card like this when I was a kid, I would have gotten a good spanking.
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The truth be told, technology has had a lot to do with the new ways that airlines can handle weather delays. Automatic telephone software, the ubiquity of cell phones. text messaging and automatic rescheduling software have changed the cancellation world of both passengers and the airlines.
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The Department of Transportation has ordered airlines to allow passengers in stranded airplanes to deplane after three hours.
Transportation Secretary Ray LaHood just released a statement detailing the three-hour limit and other passenger rights issues long sought by consumer advocates. The rules are effective in 120 days.
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The Consumer Travel Alliance polled almost 100,000 readers of various travel newsletters over the past week concerning consumers’ opinions about tarmac delays. The fact that 87.2 percent of the respondents felt Congress should pass a rule mandating three or four hours as the maximum time a plane is kept waiting on the runway after leaving the gate was no surprise. But the fact that 50 percent of those passengers only want to go back to the gate if they can still get to their destination that day was a little unexpected.
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With all the talk lately about getting stuck on the tarmac, you better come prepared for an extended wait! According to the Houston Chronicle, the top 5 tarmac delays in July lasted between 268 minutes and the infamous 392 minute Delta delay.
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Like my step-dad says, “Time to spare? Go by Air.” Boy was he right as tarmac delays, delays in general, poor customer service and a laundry list of other ills have prompted a proposed “Passenger Bill of Rights.” This is not the first time such an effort has been launched in an attempt to legislate what an industry is unwilling to accomplish on its own.
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