The Transportation Department has hit Spirit Airways with a record $375,000 fine for failing to comply with rules governing denied boarding compensation, fare advertising, baggage liability and other consumer protection requirements, the agency announced this morning.
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Heather Harvey is the manager of customer relations at Spirit Airlines. A few days ago, she posted an interesting comment on my site, saying that she had been “tasked with turning our customer perception around.” Spirit gets more than its fair share of complaints, so I wanted to give her an opportunity to explain. Here’s our interview.
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