Posts tagged as:

Southwest Airlines

Continental, the last holdout among major domestic carriers to offer free food in coach, has announced they are going into the business of selling inflight meals.

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In these days of airline union unrest in the headlines, this look at the underpinnings of Southwest Airline’s flight attendants’ union provides an enlightening view of the birth and growth of a successful airline union that has worked together with management to create legendary customer service and a profitable airline.

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Ned Levi reviews many of the reasons airplane passengers are being kicked off their flights from praying to being drunk, from being a large person to breast feeding. Ned examines which ones might be valid and which not.

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A video look at too fat to fly, lessons from an aircraft carrier and a look at ski resorts in British Columbia.

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Sometimes federal agencies get a wake-up call and go into overdrive. It seems that the Federal Aviation Authority (FAA) is in just such a mode these days. They have just fined American Eagle millions of dollars. They are investigating that airlines parent company, American Airlines, for “repeated maintenance discrepancies.” And they are actively scrutinizing Southwest Airlines’ maintenance records and procedures.

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The blogosphere and twitter have been filled with with the “horror story” of filmmaker, Kevin Smith, being asked to leave a full Southwest flight because he was “oversized.” PR experts are sending out missives noting this is a PR flareup and that it may damage the Southwest brand. I don’t think so.

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Southwest has made the decision to install what is, for now, a rather high-tech frill — on-board Wi-Fi. According to swabiz.com, the airlines business travel website, the system is being installed on some flights this year and by 2012, all of Southwest’s 540 aircraft will offer high-speed internet.

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Airline food. No, that’s not the punchline to a joke.

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As a United elite status flier, I long ago decided to do what many frequent fliers do: Make your peace with putting up with one airline on a regular basis, in order to get miles and occasional perks. And one of the biggest perks these days is not paying basic checked luggage fees.

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Armando Alvarez’s first class upgrade was revoked by a United Airlines gate agent, because the gate agent said he was dressed too casually to sit in first class. Ned Levi explores airlines’ dress codes.

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