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If you’ve ever wondered how we ended up here, with sub-standard airline service, angry passengers and disgruntled employees, here’s something to consider. It’s a receipt for a Trans World Airlines flight from Paris to New York — in 1953.
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Ask Bonnie Friedman about her worst customer service experience, and she won’t hesitate to tell you about the time she checked in for her flight from Venice to Frankfurt.
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What does it take for a hotel or a restaurant to be considered worthy of five stars? If you answer, expensive, you’re wrong. Cost is no guarantee. Food and rooms are important. But even the best ones can be sabotaged by bad service. What are your criteria?
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Kiss those little bottles of lotion goodbye. You stand to gain better things, thanks to the ailing economy. That includes free Wi-Fi in more places, better customer service and of course, many unbelievable bargains.
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Is air travel really improving? You might be left with that impression if you listen to James May, head of the Air Transport Association. Nonsense. Here are two ways airlines have “upgraded” their service recently.
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While it is true that kindness can be contagious, it seems that in the air, rudeness has become an epidemic. Here are 10 times when being impolite didn’t pay for airline passengers.
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Airline passengers complaining about bad service? Yawn. But when airport employees plan a march on a major airport to protest bad service — well, that kind of thing doesn’t happen every day.
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Used to be travelers went online to find travel deals. While that’s still the case, websites are offering more than discounted prices these days.
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