After being on the road nonstop since finishing my book Scammed: How to Save Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals, back in June, I can tell you that good customer service isn’t a big deal — it’s a lot of small ones.
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After last week’s column on flight attendants who hate their passengers, I’m pretty sure a “wanted” poster of me is displayed in every crewmember break room and galley.
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How many times have you stayed in a hotel and found it to be perfect and satisfy your every whim? Probably not many. Are your expectations realistic? Perhaps yes and maybe no. But, there are specific things that seem to drive people around the bend.
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My husband and I recently flew from Berlin to Newark on Continental Airlines. After about 45 minutes in the air, the flight attendants offered beverage service. I politely requested coffee. It landed in my lap.
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In a world of airline a-la-carte fees run amok, American’s Five Star Service program is just the latest that is meant to monetize services that used to come standard with your airline ticket.
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AA doubles overhead bin space, ANA calls 787 delay regrettable, Boeing keeps eye on service
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If you’ve ever wondered how we ended up here, with sub-standard airline service, angry passengers and disgruntled employees, here’s something to consider. It’s a receipt for a Trans World Airlines flight from Paris to New York — in 1953.
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Ask Bonnie Friedman about her worst customer service experience, and she won’t hesitate to tell you about the time she checked in for her flight from Venice to Frankfurt.
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What does it take for a hotel or a restaurant to be considered worthy of five stars? If you answer, expensive, you’re wrong. Cost is no guarantee. Food and rooms are important. But even the best ones can be sabotaged by bad service. What are your criteria?
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Kiss those little bottles of lotion goodbye. You stand to gain better things, thanks to the ailing economy. That includes free Wi-Fi in more places, better customer service and of course, many unbelievable bargains.
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